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eHub Global Inc · 3 weeks ago

Lead Java Production Support

St. Louis, MO

Contract

Onsite

Lead/Staff

$55/hr - $60/hr

Ehub Global is seeking a Lead Java Production Support professional to manage L2/L3 support for Java/J2EE applications in a 24x7 environment. The role involves incident management, troubleshooting, and leading a team of support engineers to ensure application performance and adherence to service level agreements.

EmploymentStaffing AgencyTraining

Responsibilities

Lead L2/L3 production support for Java/J2EE applications in a 24x7 environment (on-call as required)

Act as the primary escalation point for critical production incidents and outages

Perform root cause analysis (RCA) and drive permanent fixes

Ensure adherence to SLAs, SLOs, and KPIs for incident and problem management

Coordinate incident resolution with cross-functional teams (Dev, QA, Infra, DBA, Network)

Troubleshoot complex issues related to Java, Spring, Microservices, APIs, and Batch Jobs

Analyze application logs, thread dumps, heap dumps, and performance metrics

Support deployments, hotfixes, patches, and release rollouts

Monitor application health using tools such as Splunk, ELK, AppDynamics, Dynatrace, New Relic , etc

Lead, mentor, and guide a team of production support engineers

Assign incidents, review resolutions, and ensure quality of fixes

Conduct knowledge transfer sessions and maintain support documentation

Drive process improvements and automation initiatives

Qualification

JavaSpringMicroservicesIncident ManagementAPIsProduction SupportRoot Cause AnalysisPerformance MonitoringProcess ImprovementTeam LeadershipDocumentation