Curri · 1 month ago
Route Specialist
United States
Full-time
Remote
Mid LevelCurri is a logistics company focused on redefining the delivery of construction and industrial supplies. The Operations Route Specialist is responsible for managing route performance, ensuring reliable fulfillment, and maintaining strong customer relationships within a defined geographic market.
Building MaterialDeliveryDelivery ServiceLast Mile TransportationLogistics
Responsibilities
Own all routes within a defined geographic area, serving as the primary operator responsible for route quality, fulfillment, and performance
Build and maintain strong relationships with customers, serving as the primary point of contact for route-related questions, issues, and escalations
Manage the end-to-end fulfillment process for routes, including onboarding new carriers and drivers to ensure seamless transitions and reliable service
Update route instances daily with customer charges, driver pay rates, and all relevant operational costs
Proactively manage driver call-outs, no-shows, vacation requests, and availability, clearly communicating expectations to minimize disruptions
Proactively notify and align with customers when drivers are unavailable or requesting time off, ensuring transparency and continuity of service
Ensure drivers are updating daily stops in DORS and provide real-time support as needed to keep routes running smoothly
Investigate and resolve payment discrepancies with drivers via Stripe quickly and accurately
Coordinate personal time off to ensure uninterrupted market coverage, partnering with other Route Specialists when needed
Provide weekly updates on market performance, highlighting risks, wins, and actions being taken to improve quality and efficiency
Partner with operational leads to identify and prioritize opportunities to improve route efficiency and scalability
Qualification
Required
Demonstrated ability to drive execution in fast-paced, operational environments
Strong bias for action with sound operational decision-making skills
Excellent planning, organization, and prioritization capabilities
Comfort managing multiple routes, stakeholders, and real-time issues simultaneously
Strong communication skills with the ability to work directly with customers and drivers
Alignment with Curri's core values and a high sense of ownership
Preferred
Experience in logistics, delivery operations, or marketplace environments
Background at companies such as Amazon, UPS, FedEx, Uber, DoorDash, or similar
Prior experience in roles such as Route Specialist, Area Manager, or On-Road Operations
Familiarity with driver management tools, route optimization, or real-time dispatch systems
Benefits
Health
Dental
Vision
401(k)
Equity
Company
Curri
Curri is a construction materials provider that develops a last-mile delivery app that connects supply stores to customers.
Founded in 2018
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$48.15MKey Investors
Applico CapitalBessemer Venture PartnersBrick & Mortar Ventures
2024-07-22Series B
2023-06-06Series B· $42M
2021-04-02Series A· $6M
Leadership Team
Brian Gonzalez
Co-founder & CTO
Noah Tutak
Chief Product Officer
Recent News
2023-10-09
2023-06-22
Business Journals
2023-06-19
Company data provided by crunchbase