PGA TOUR Superstore · 19 hours ago
Golf Services Field Manager
Plantation, FL
Full-time
Hybrid
Mid Level
3+ years expPGA TOUR Superstore is one of the fastest growing specialty retailers dedicated to hiring selfless team players. The Golf Services Field Manager is responsible for elevating Associate capability and service excellence across various service areas, ensuring consistent high-quality training delivery across assigned stores.
E-CommerceGolfSportsTennis
Responsibilities
Use Reporting tools to measure performance for each Associate/Store and drive behavioral changes through continued training and development and partnership with Field Leaders
Deliver world-class training programs that increase Associate proficiency in Club Fitting, STUDIO operations, Golf Simulation and Club Repair. Facilitate onboarding, structured training, live practicums, certification preparation, and ongoing skill reinforcement
Lead discussions with Field Leaders and General Manager regarding performance of STUDIO Fitters and Instructors and supports data collection for performance management discussions. Follow up and report on turnover and ways to mitigate
Lead store execution of Clinics and Seminars. Work with stores to develop amazing experiences to drive repeat participation in SASS and Leagues
Responsible for evaluating and driving Key Performance Indicators (KPIs) for STUDIO and Club Repair, encompassing sales, talent evaluation and acceleration. Evaluate schedules to ensure scheduling and occupancy concerns by store and partner with General Managers and Field Leaders to address concerns
Conduct hands-on training, practice sessions, observation, and re-certification assessments for all Golf Services roles
Ensure Associates understand training content, service intent, customer experience expectations, and operational standards
Serve as the primary training resource for new hires, newly promoted Associates, and those preparing for certification pathways
Train Associates and store leaders on KPI definitions, measurement methods, and behavior-driven performance execution
Coach Associates on interpreting reports, identifying performance trends, and executing actions that improve results
Reinforce how Associate behavior directly impacts KPIs related to Fitting, Repair, STUDIO, sales, and service quality
Conduct routine store visits to observe service standards, provide coaching, and assess readiness of Club Fitters and Club Repair Associates
Provide temporary in-store support during extended staffing gaps in STUDIO, Club Fitting, Instruction, or Club Repair to ensure uninterrupted customer experience
Maintain foundational fitting and repair skills for occasional floor support (not primary job function)
Assist Store Leaders in evaluating candidates for service roles and identifying future talent based on skill and aptitude
Provide ongoing communication and updates to the Field Leader and training partners regarding progress, store readiness, development needs, and trends
Be an expert user of all industry-leading fitting technologies, including launch monitors and OEM-specific fitting tools
Ensure Associates are properly trained on hardware, software, tools, and maintenance of STUDIO and Repair operations
Collaborate with the Performance Center team to ensure a world-class instruction, Club repair work, and fitting process that positions us as an industry leader in a highly competitive environment
Partner with Store Leadership to uphold operational consistency, service standards, and customer-experience expectations
Adhere to approved loss prevention programs that minimize inventory shrinkage and support the sales/profitability of the store; provide feedback to store leadership on loss prevention issues/opportunities as needed
Qualification
Required
Ability to evaluate store needs and determine appropriate training strategies without direct oversight
Skilled at delivering structured training, diagnosing performance gaps, and adjusting approach to store-specific needs
Ability to interpret KPIs and teach stores how to track and improve performance
Capable of managing travel schedules, multi-store priorities, and competing deadlines
Strong interpersonal and written communication skills
Working knowledge of Microsoft Office Suite and fitting/instruction technology (TrackMan, SAM PuttLab, USchedule, V1 Sports)
Ability to manage multiple priorities, maintain schedules, and meet deadlines
High school diploma or equivalent required
Must be able to stand for extended periods, move throughout the store, lift up to 30 lbs. overhead, and work in simulator environments
Must maintain flexible availability, including nights, weekends, and holidays
Demonstrates strong self-accountability, professionalism, and a proactive drive for results
This position requires 50-60% travel
Preferred
PGA certification or equivalent instruction credentials
3–5 years of golf industry, training, or specialized service experience
Prior roles involving coaching, multi-store support, or field training
Company
PGA TOUR Superstore
PGA TOUR Superstore is the official online store of the PGA TOUR which sells golf and tennis items. It is a sub-organization of AMB Group.
1001-5000 employees
H1B Sponsorship
PGA TOUR Superstore has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2022 (1)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$9M2011-05-09Series Unknown· $9M
Leadership Team
M
Matthew Prater
Chief Financial Officer
Recent News
The Philadelphia Inquirer
2025-10-30
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2025-10-23
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2025-10-23
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