Gap Inc. · 10 hours ago
Vice President, Strategic Provider Operations
New York, NY
Full-time
Onsite
Director/Executive
$300K/yr - $330K/yr
15+ years expGap Inc. is a leading company that aims to bridge gaps in the fashion world through its various brands. The Vice President of Strategic Provider Operations is responsible for overseeing a multi-provider outsourcing ecosystem, ensuring consistent delivery standards and strategic alignment across Managed Service Providers (MSPs) to enhance operational efficiency and innovation.
ApparelE-CommerceFashionLifestyleRetail
Responsibilities
Establish and lead a centralized governance model for all MSPs supporting technology services
Define and enforce common standards, obligations, and metrics to ensure coordinated delivery and unified outcomes across providers
Act as a strategic integrator of vendor services, ensuring alignment with business objectives and operational priorities
Develop and mature Gap’s MSP management competencies across Gap’s IT organization, including training, coaching, and institutionalizing best practices, so that Gap’s IT leaders and teams can effectively govern, manage by outcomes, and collaborate in a multi-provider ecosystem
Serve as the executive point of contact for strategic MSPs, managing executive-level relationships and driving long-term value along with executive sponsors
Facilitate structured collaboration across partners through business reviews, joint planning sessions, and strategic steering committees
Foster a culture of transparency, trust, and shared accountability among providers and internal stakeholders
Provide executive oversight to ensure providers deliver on Gap’s strategic outcomes—including modernization, adoption of AI capabilities, provider and industry best practices, and delivery of innovation—beyond contractual minimums
Build and lead high-performing teams with expertise in performance management, governance, and contract optimization. Ensure these teams establish and enforce SLAs, KPIs, XLAs, OLAs, and compliance metrics, and drive provider accountability for proactive remediation
Oversee the development, execution, and ongoing management of contracts, ensuring terms reflect performance expectations, risk mitigation, and value realization
Drive financial oversight, including budgeting, forecasting, and cost optimization strategies for provider services
Lead contract renewals, negotiations, amendments, and terminations in partnership with Legal, Finance, and Procurement teams
Partner with internal stakeholders and providers to forecast demand, allocate resources, and scale capacity to meet evolving business and technology needs
Ensure providers have the right skills, bandwidth, and geographic coverage to support operational resiliency and strategic growth
Address resource gaps proactively and coordinate provider staffing strategies during peak periods, transformation efforts, or incidents
Co-lead initiatives that promote innovation within the provider ecosystem, leveraging emerging technologies, process automation, and new delivery models
Champion a continuous improvement culture, identifying opportunities to increase efficiency, reduce risk, and enhance service experience
Drive innovation workshops, pilot programs, and best practice sharing across partners to evolve service capabilities and delivery excellence
Champion adoption of provider best practices, including AI-enabled operations (AIOps), AI-first data lifecycle practices, and AI-first software delivery lifecycles. Advocate for and secure adoption of these practices across Gap’s retained IT organization to ensure modernization, productivity, and business outcomes are realized
Lead Gap’s transition to and ongoing execution of outcomes-based, progressive outsourcing models, ensuring these constructs deliver measurable business value
Align provider roadmaps, milestones, and initiatives with internal business and technology goals
Enable seamless collaboration and handoffs between providers and internal teams to avoid silos and duplication
Ensure all providers operate under a 'one team' mindset, driving cohesive, coordinated service delivery
Track, Audit, and enforce outcomes and obligations across all providers
Proactively manage third-party risks, ensuring provider adherence to security, privacy, compliance, and ethical standards
Maintain and enforce internal policies and procedures to ensure providers meet all contractual and regulatory obligations
Qualification
Required
15+ years of progressive experience in software engineering, Data/AI development, application development, sustainment, and delivery leadership, including governance of large-scale MSP engagements
Demonstrated success in leading outcome-based outsourcing relationships, managing application and data services at scale, and driving adoption of provider innovations (e.g., AI-enabled delivery models)
At least 5 years in an executive leadership role with responsibility for multi-provider ecosystems managing complex outsourcing contracts and multisourced MSP ecosystems globally
Demonstrated experience in Service Integration and Management (SIAM), including leading in multi-provider environments where outcomes depend on seamless integration across multiple MSPs, retained teams, and third-party partners
Demonstrated success in leading performance management, financial planning, capacity scaling, and cross-provider integration
Strong commercial acumen and expertise in contract lifecycle management, negotiation, and value assurance
Experience driving innovation initiatives and embedding continuous improvement within a provider operating model
Strong leadership, communication, and executive relationship skills
Bachelor's degree in Business, Information Technology, or a related field required
Preferred
Master's degree or MBA
Benefits
Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
One of the most competitive Paid Time Off plans in the industry.
Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.
Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.
Employee stock purchase plan.
Medical, dental, vision and life insurance.
Company
Gap Inc.
Gap Inc., a house of iconic brands, is the largest specialty apparel company in America.
10001+ employees
H1B Sponsorship
Gap Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (105)
2024 (117)
2023 (151)
2022 (142)
2021 (111)
2020 (80)
Funding
Current Stage
Public CompanyTotal Funding
$2.25B2020-05-07Post Ipo Debt· $2.25B
1978-01-13IPO
Leadership Team
Richard Dickson
Chief Executive Officer
Sven Gerjets
EVP, Chief Technology Officer
Recent News
2026-01-09
Company data provided by crunchbase