Recruiting from Scratch · 1 month ago
Principal Software Engineer, Servicing
United States
Full-time
Remote
Lead/Staff
$186K/yr - $258K/yr
10+ years expRecruiting from Scratch is a specialized talent firm dedicated to helping companies build exceptional teams. They are seeking a Principal Software Engineer to shape the architecture and long-term direction of the Agent Experience and Servicing ecosystem, collaborating across various teams to deliver an exceptional borrower experience.
Staffing Agency
Responsibilities
Define and drive the long-term technical roadmap for a cross-functional Salesforce and Agent Tooling engineering team
Lead architectural evolution across the Servicing platform, including Salesforce, LLM-powered systems, and internal product tooling
Design scalable, pragmatic integrations that bridge complex technical requirements with real business needs
Identify, prioritize, and independently drive high-impact initiatives that lay the foundation for a world-class Servicing system
Prototype, evaluate, and influence adoption of new Salesforce features, frameworks, and integration patterns
Partner with product leadership to shape Servicing strategy and deliver measurable business outcomes
Set a high technical bar through strong system design, thoughtful tradeoffs, and engineering best practices
Mentor and develop engineers across both Salesforce-focused and product software engineering domains
Qualification
Required
Significant experience as a senior or principal-level software engineer in complex product environments
Strong background designing and evolving large-scale systems and platform architectures
Experience working across Salesforce ecosystems and custom product tooling
Proven ability to operate autonomously, driving large initiatives from concept through execution
Comfort collaborating across engineering, product, design, data, and ML teams
Strong communication skills with the ability to influence technical and non-technical stakeholders
Passion for building systems that improve operational efficiency and end-user experience
Preferred
Experience integrating Salesforce with modern backend systems and AI-driven workflows
Exposure to LLM-powered products or intelligent agent systems
Background in fintech, servicing, support platforms, or highly regulated domains
Experience mentoring senior engineers and shaping engineering culture at scale
Benefits
Comprehensive medical, dental, and vision coverage.
Equity participation included as part of total compensation (where applicable).
Company
Recruiting from Scratch
A recruiting agency working with technology companies to help them hire software engineers, data roles, product managers, and hardware.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Will Sanders
Founder / CEO
Tom Callahan
Managing Partner, Retained Executive Search
Recent News
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