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Corning Incorporated · 3 weeks ago

IT Support Technician II

Canton, NY

Full-time

Hybrid

Mid Level

$49K/yr - $67K/yr

3+ years exp

Corning Incorporated is one of the world’s leading innovators in glass, ceramic, and materials science. As the IT Support Technician II, you will provide onsite and remote support for end-users at Corning’s Canton, NY plant, performing technical duties across various IT equipment and systems.

Manufacturing

No H1B

Responsibilities

Install, and maintain IT hardware and software

Provide first-level technical support including Desktop support, phones, applications, and peripherals

Manage inventory of spares and assets using Service Now, asset management tool

Train users and communicate IT initiatives, best practices, or any other relevant IT-related topics

Participate in plant IT-related activities

Support mobile devices and remote VPN users

Propose and deploy standardized solutions to eliminate reoccurring issues

Support the onboarding process by introducing new hires to Corning IT hardware, software, and IT policies

Develop and maintain documentation for support tasks

Protect data and ensure confidentiality of information

Deliver regular written and verbal status reports

Prioritize safety at all times

Qualification

IT hardware maintenanceWindows OSO365Service NowLAN/WAN knowledgeMobile devices supportCommunicationOrganizational abilitiesInterpersonal skillsSelf-starter

Required

Associate degree in IT-related field preferred or High school diploma with equivalent years of experience in a similar role

Relevant certifications a plus

3+ years' experience in an IT support role working with end-users

3+ years' experience working with computer hardware and software, including installation and maintenance

Technical knowledge of computer hardware, computer software, printers, and peripheral equipment

General knowledge of LAN/WAN equipment and topology (VPN, TCP/IP, Firewalls, etc.)

General knowledge of mobile devices (Android and Apple)

Advanced knowledge of Windows OS and O365

Ability to lift heavy equipment (up to 40 lbs.) and climb ladders/lifts. Extensive walking throughout the plant to meet with users directly

On-Call monthly rotation

Preferred

General knowledge of Oracle and SQL databases

General knowledge of MacOS

Strong knowledge of Service Now or similar ticketing and asset tracking system

Organizational and planning abilities, with the ability to manage shifting priorities

Excellent communication, interpersonal, and influencing skills

Must be a self-starter, able to work in a team environment, and set example for more junior colleagues and contractors

Benefits

Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.

As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning’s total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service.

Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family.

Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions.