University of Chester · 1 month ago
LIS Customer Services Assistant x 2
House, NM
Part-time
Onsite
New Grad, Entry LevelUniversity of Chester is seeking 2 proactive and customer-focused individuals to join their Learning and Information Services team. The role involves delivering outstanding customer service, supporting university functions, and assisting with troubleshooting queries across various service channels.
Innovation Management
Responsibilities
Deliver outstanding customer service to students, staff, and external visitors
Support the teaching, learning, and administrative functions of the university
Operate across LIS’s diverse service portfolio, which includes Library, IT, and Digital services
Assist with troubleshooting and resolving queries via service/helpdesk ticketing systems
Contribute to the smooth running of service desks and back-office operations
Qualification
Required
Exceptional communication and interpersonal skills
Confident and adaptable, with a strong aptitude for IT systems and digital tools
Proven ability to work effectively within a team environment
Experience in a customer-facing role, ideally within an educational or service-focused setting
Educated to A Level standard (or equivalent)
Recent experience in a similar customer service environment
Preferred
Exposure to troubleshooting and service desk/ticketing systems is highly desirable
Company
University of Chester
University of Chester is a school.
Founded in 2005
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$0.09MKey Investors
UK Department for Transport
2023-02-15Grant· $0.09M
Recent News
Financial Times
2025-07-13
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