Casepoint · 1 month ago
GLAAS Tier 2 Analyst USAID Cons
Washington, DC, US
Full-time
Hybrid
Mid Level
$106K/yr - $106K/yrCasepoint is a leading provider of data discovery technology for litigation and compliance. As a GLAAS Tier 2 Analyst, you will provide critical Operations & Maintenance support for the USAID Global Acquisition and Assistance System, troubleshoot technical issues, assist global end-users, and maintain system documentation.
EdiscoveryInternetLegalSoftware
Responsibilities
Deliver Tier 2 service desk support, including user management and issue resolution
Perform system administration tasks and troubleshoot technical problems across GLAAS and its interfaces
Maintain accurate documentation and knowledge resources for internal and external stakeholders
Conduct proactive system monitoring to identify and address potential issues before they impact operations
Collaborate with technical and business teams to ensure timely ticket resolution and system updates
Support fiscal year-end activities, including reporting and data validation
Qualification
Required
Hands-on experience with the USAID Global Acquisition and Assistance System (GLAAS), including Tier 2 support and troubleshooting
Strong technical problem-solving skills and ability to manage complex issues under time constraints
Familiarity with system administration tasks and enterprise application support
Excellent communication skills for assisting global end-users and coordinating with technical teams
Detail-oriented approach to documentation and compliance requirements
Ability to work collaboratively in a fast-paced, mission-driven environment
Company
Casepoint
Casepoint is a technology company focused on the digital transformation of litigation discovery.
Founded in 2008
501-1000 employees
H1B Sponsorship
Casepoint has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (2)
2022 (2)
2021 (3)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Christopher Kruse
Chief Revenue Officer (CRO)
Jen Swensson
Chief Human Resources Officer
Recent News
LegalTech Breakthrough
2025-11-14
bloomberglaw.com
2025-08-04
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