KDInfotech ยท 3 weeks ago
Desktop Administrator
San Mateo, CA
Full-time
Onsite
Entry, Mid Level
$75K/yr - $90K/yr
2+ years expKDInfotech is seeking a Desktop Administrator who excels in delivering exceptional customer service with strong technical knowledge. The role involves providing support for hardware and software issues, participating in company projects, and ensuring a positive experience for clients.
ConsultingInformation TechnologyIT InfrastructureProject ManagementTechnical Support
Responsibilities
Provide user support both onsite and remote staff
Troubleshoot Software and Hardware issues for staff as needed
Take part in company wide projects (system upgrades, security rollouts)
Test and qualify new hardware/software for the company
Utilize established ticketing system to track open issues
Responsible for knowledge Base documentation creation
Supporting C-Level executives when needed
Troubleshoot issues and escalate appropriately if needed
Qualification
Required
2-3 years of support experience with a variety of operating systems
Proficient within Google Workspace
Extensive experience with SaaS Applications (O365, Slack, OneDrive)
Experience with Okta administration
Audio/Visual application support and troubleshooting (Zoom/Conference rooms)
Experience with Intune/Jamf
Expertise in deploying and supporting desktops, laptops, and various mobile devices
Ability to adjust quickly to changing priorities and make quick decisions
Strong customer service, prioritization, and communication skills
Detail oriented and ability to follow issues through resolution
Preferred
Work experience in supporting Biotech Labs is preferred
Benefits
Unlimited PTO and Sick days
PPO and HMO options for Medical Benefits
Dental and Vision Benefits
401k Match
Cell phone reimbursement options
401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
Company
KDInfotech
KDInfoTech provides IT infrastructure, project management and technical services.
51-200 employees
H1B Sponsorship
KDInfotech has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Growth StageLeadership Team
Ken Farnham
Principal
Company data provided by crunchbase