Legora · 1 day ago
Field Enablement Manager - Customer Success - NYC
New York, NY
Full-time
Onsite
Senior Level
$140K/yr - $160K/yr
5+ years expLegora is on a mission to redefine how legal work gets done, empowering legal professionals through their AI-native workspace. The Field Enablement Manager will build and scale customer success programs, partner with cross-functional leaders, and operationalize the Customer Success function to drive measurable improvements in customer adoption, retention, and expansion.
Artificial Intelligence (AI)LegalLegal TechSoftware
Responsibilities
Design and run certification-based programs spanning onboarding, everboarding, product mastery, AI/LLM fluency, customer engagement workflows, and core CS motions (adoption, value delivery, renewal, and expansion)
Build processes that standardize how Customer Success contributes to product releases, customer delivery, and overall GTM strategy
Work closely with CS leadership to diagnose gaps, build repeatable systems, and drive measurable improvements in customer adoption, retention, and expansion
Serve as the connective tissue between Product, Engineering, Sales, Legal Engineering, Support, and Product Marketing to ensure alignment across every program you run
Create the frameworks, documentation, and workflows that scale how CSMs manage accounts, collaborate cross-functionally, and deliver structured customer insights back into product development
Build mechanisms that ensure CSMs are consistently prepared for new product capabilities, AI advancements, and rapidly evolving customer needs
Lead program strategy and execution for product launches, CS summits, release cycles, and strategic customer initiatives
Ensure the Customer Success team shows up with clarity, consistency, and excellence during key company milestones
Qualification
Required
5+ years of experience across post-sales or customer-facing roles—such as Customer Success, Account Management, Customer Operations, Solutions Consulting, or similar positions where you've supported customers and translated complex workflows into scalable systems
Experience in Enablement, Revenue Programs, or GTM Operations at high-growth B2B SaaS
Quota-carrying or customer-facing experience is a strong plus
A builder with strong systems-thinking: you know how to take ambiguity and transform it into structured, scalable programs
Exceptional communicator with the executive presence to partner with senior leadership and the EQ to collaborate across technical and GTM teams
Proven track record of designing programs that drive measurable outcomes and enable teams to operate at a higher level
Preferred
You've worked directly with AI-powered customer workflows or technical SaaS products
You've built certification-based CS or technical training that improved team performance
You've scaled programs across multiple geographies or globally distributed teams
Benefits
Medical, dental, and vision coverage
Flexible paid time off plus company holidays
401(k) with company match and automatic enrollment
Company
Legora
Legora is a collaborative AI that empowers lawyers by enabling them to review documents, conduct research, and draft legal materials.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$266MKey Investors
Bessemer Venture PartnersRedpointBenchmark
2025-10-30Series C· $150M
2025-05-21Series B· $80M
2024-07-17Series A· $25M
Recent News
2025-12-25
Morningstar.com
2025-12-18
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