Generation · 1 month ago
IT Support Specialist INGLÉS - Lead Instructor - Generation Colombia (Based in Colombia – Remote/Consultant)
United States
Full-time
Remote
Mid, Senior Level
3+ years expGeneration is a global nonprofit organization that supports adults to achieve economic mobility through employment. The IT Support Specialist will facilitate online training programs, ensuring active participation and adapting teaching based on learner feedback, while also managing attendance and conducting assessments.
EducationTrainingVocational Education
Responsibilities
Ensure the involvement and active participation of our learners in the training program
Take into account the feedback and results of learners and adapt your teaching accordingly
Monitor, integrate and respond to learners' contributions and requests on our communication channels (MS Teams)
Monitor and manage attendance of learners together with the Assistant Instructor through our digital tools (Canvas LMS)
Conduct assessments and report data on our traceability tools and report progress regularly
Share feedback with the Generation team and implement the recommendations to guarantee quality training for our learners
Effectively use digital tools such as MS Teams and GDrive to perform daily instructional tasks
Providing quality, effective, rigorous, relevant and adapted training to an adult audience based on the course of the Generation program for which training is provided
Developing a training based on strong and trusting relationships with learners and knowledge of their strengths and challenges
Being accessible to learners through mechanisms such as office hours and/or other strategic learning opportunities
Monitoring learner progress by reviewing and analyzing learner data (e.g., reviews attendance, assignments, assessments, etc.), grading assignments and assessments, leveraging relevant digital tools, and identifying and implementing strategies to support learner needs)
Monitoring and responding to learners' communications and requests on program communication channels (e.g. Teams, Slack)
Conducting assessments and ensuring data is accurately recorded by the assistant instructor, and learner progress is regularly reported and reviewed in Generation platforms
Sharing feedback with the Generation team and engaging in ongoing analysis and receipt of recommendations to maintain quality training for learners
Deliver periodic summaries that reflect insights gained from interactions with learners, including observations about their strengths and challenges
Assess and advise the Generation team about obstacles to learners' success and transition into a professional environment
Participate in the organization of the cohort launch (e.g., lead pre-program orientation sessions, collaborate with delivery team and mentors, etc.)
Attend onboarding sessions as agreed with the Generation team before cohort launch
Coach and train the Assistant Instructor
Attend upskilling sessions of the content of the program
Qualification
Required
At least 3 years industry experience (IT Support role, such as IT Support Specialist or IT Service Desk Analyst), and 2+ years teaching experience
Have B2 or C1 level of English and the capacity to teach technical classes in English
Solid knowledge of technical topics, in particular: Programming (Variables, Data Types, Control Flow, Functions, Web APIs), Linux (SSH, Structure of a terminal command, Unix File System Permissions, Vim and Grep, Systemd, Enterprise Linux, etc.), General Computing (Binary and Hexadecimal arithmetic, Units of measurement for data, CPU Architectures and Instruction Sets, Computer Hardware, Cloud Computing essentials), Networking (TCP/IP stack including Packet Switching (compared to earlier forms of switching), Ethernet Frames and MAC Addresses, IP Packets, Addresses and Subnets, TCP and UDP, DNS and HTTP), Security (Passwords, Attack surfaces and vulnerabilities, Authentication vs Authorisation, Firewalls and NAT)
Experience as a professional adult trainer essential
Strong command of digital tools is key, in particular: Google Workspace, MS Teams, including whiteboard, polls and breakout rooms options
Excellent communication skills (writing + oral expression), using communication online tools like Slack and emails
Identify with the mission of Generation
Demonstrate an interest in the intersection of social and educational initiatives
Demonstrate resilience as well as great adaptability and flexibility
Demonstrate great motivation to work with groups of young adults who face barriers to access job opportunities
Work rigorously and independently
Thrive in a fast-paced and dynamic work environment
Company
Generation
Generation is a nonprofit that transforms education to employment systems to prepare, place, and support people into life-changing careers.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
CD&R Foundation
2023-12-14Grant
Leadership Team
Mona Mourshed
Founding Global CEO
Guli Ruzmetova
Chief Financial Officer
Recent News
Company data provided by crunchbase