Nationwide · 1 month ago
Virtual Property Claims Adjuster I, Property - Weather (Des Moines, IA)
Iowa - Des Moines, 1100 Locust Street
Full-time
Hybrid
Entry Level
1+ years expNationwide is a leading mutual insurance company dedicated to helping people protect what matters most to them. The Virtual Property Claims Adjuster I is responsible for managing weather-related property claims, providing exceptional customer service, and ensuring compliance with company policies and procedures.
BankingFinancial ServicesInsuranceLife Insurance
Responsibilities
Delivers an outstanding customer service experience to internal, external, current, and prospective Nationwide customers. Adheres to high standards of professional conduct consistent with the delivery of outstanding service
Handles all assigned weather claims promptly and effectively, with moderate direction and oversight. Makes decisions within delegated authority as outlined in company policies and procedures. These options include the use of the Property Repair Network, independent adjusters, and self-written estimates
When assigned, leads vendors or independent adjusters. Reviews all estimates proposed by vendors or adjuster and explains scope of work to customers
Opens, closes and adjusts reserves in accordance with company practices to ensure reserve adequacy
In support of Field Property, determines accurate policy coverage on weather claims and supplements, using appropriate claims methodologies to investigate, evaluate, settle and finalize assigned weather property claims
Initiates and conducts follow-ups for weather claims through proficient use of claims systems and related business systems
Maintains and develops knowledge of assigned insurance lines, keeps abreast of court decisions that may affect the Field Property claims function, current guidelines and policy changes and modifications. This may require attending various seminars or training sessions
Maintains up-to-date knowledge of local industry repair procedures and local market pricing
Submits severe incident reports, reinsurance reports and other information regarding weather claims to claims management as needed
Partners with Special Investigation Unit and Subrogation to identify fraud and subrogation opportunities. Assists or prepares files for lawsuit, trial or subrogation
Qualification
Required
Prior insurance claims handling experience
Ability to manage weather-related property claims from start to finish
Ability to engage in direct, and at times, difficult conversations with customers
Ability to maintain composure when faced with frustration or disappointment from customers
Emotional resilience and strong communication skills
Ability to evaluate damages, determine policy coverage, and make timely decisions
Ability to manage reserves, document claim activity, and ensure compliance with internal standards and regulatory requirements
Ability to collaborate with internal teams such as Special Investigations and Subrogation
Ability to stay current on industry repair practices, local market pricing, and legal developments
Ability to work independently, manage multiple claims simultaneously, and adapt to evolving priorities
Availability to work 12 hour days, up to 21 days straight for catastrophe duty
General knowledge of insurance theory, practices, contracts and their application
Confirmed ability to meet customer needs and provide exemplary meaningful service
Analytical skills necessary to make decisions and resolve issues related to correct application of coverage
Ability to work in a fast-paced and team-based environment
Organizational skills to effectively prioritize and handle claims workloads
Strength of written and verbal communication skills for effective communication with policyholders, claimants, repairpersons, attorneys, agents and the general public
Ability to efficiently operate personal computer and software for claims-related and other business applications
Valid credit check and/or background check will be required as part of the selection process
Preferred
Undergraduate degree or equivalent experience
One to three years of related claims handling or construction experience
Experience in a customer service environment including flexible work schedule and extended hours
Familiarity with claims processing, claims systems, construction terminology, estimating practices and best claims practices
Benefits
Medical/dental/vision
Life insurance
Short and long term disability coverage
Paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
Nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
Company-paid pension plan
Business casual attire
And more.
Company
Nationwide
Nationwide, a Fortune 100 company based in Columbus, Ohio, is one of the largest and strongest diversified insurance and financial services organizations in the United States.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jim Grafmeyer
VP, Chief Enterprise Architect
Tony Fenton
Vice President Commercial Lines Underwriting & Product , CUO
Recent News
2025-11-24
2025-10-20
2025-09-27
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