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HomeServe USA · 1 day ago

Area Admin Manager

Harrisburg, PA

Full-time

Onsite

Mid, Senior Level

4+ years exp

HomeServe USA is a certified Great Place to Work that values honesty, respect, collaboration, and exceptional customer service. The Area Admin Manager is responsible for managing daily office functions and field support staff, ensuring process consistency, compliance, and effective customer relations.

Home Services

Responsibilities

Provide leadership and direction for the office staff

Ensure process consistency and compliance throughout the assigned area

Ensure that all work orders are processed accurately and timely on a daily basis

Coordinate the weekly and annual inventory counts with the Parts Administrator and ensure truck transfers are done when required

Manage the Purchase Order process to ensure all Purchase Orders are accurately issued, received, and closed out

Support area projects as needed to ensure continued growth and improved productivity and efficiency

Point person for customer relations, the call center, and employees

Oversee the ordering and coordinating of equipment, parts, and materials

Ensure preparation and completion of monthly sales and tech commissions

Frequent travel among assigned offices to provide local support, as needed

Recommend the hiring, discipline, discharge, transfer or promotion of personnel

Review and resolve issues affecting Company compliance and customer/Company objectives

Identify training needs and coordinate implementation of training programs to ensure development of staff

Perform duties inherent in all supervisory, professional and administrative positions. Consistent with all positions in this classification, additional projects, tasks and/or duties beyond what is outlined here may be assigned as required

Collaborate with the operations team to coordinate all required local fleet support activities

Qualification

Office management experienceAnalytical skillsMS Office proficiencyInterpersonal skillsWork ethicWork independentlyDetail orientedVerbal communicationWritten communication