Medallion · 1 day ago
Implementation Project Manager
United States
Full-time
Remote
Mid, Senior Level
$95K/yr - $140K/yr
5+ years expMedallion is a leading provider operations platform focused on improving healthcare teams' efficiency and patient care. The Implementation Project Manager will own and drive the implementation phase of the customer journey, managing multiple projects and serving as the main point of contact for customers while collaborating with internal teams to ensure successful outcomes.
Artificial Intelligence (AI)Business Process Automation (BPA)Enterprise SoftwareHealth CareManagement Information Systems
Responsibilities
Build project plans with clear milestones, due dates and hold customers as well as internal partners accountable to achieving those objectives
Proactively project manage the implementation process end-to-end to achieve target timelines and goals
Partner with the appropriate internal and external teams to align on key milestones and workflows
Identify any blockers that could delay an implementation; partner with the appropriate internal and external teams to resolve
Collaborate with internal stakeholders to define project scope, goals, and deliverables, and manage expectations throughout the customer journey
Support our largest customers as they familiarize themselves with our data model and import requirements
Comfort with APIs, integrations, or system configurations - enough to manage and communicate with product/engineering teams
Ensure your customers are set up to achieve their first value with Medallion
Be a champion of our customers; identify opportunity areas and create tight feedback loops between our customers and internal teams
Proactively identify gaps in current implementation process
Drive development of processes and resources as needed to support implementation team’s goals of scalability while maintaining strong customer NPS
Foster a culture of collaboration, accountability, and excellence within the overall team at Medallion, promoting a positive work environment and driving team cohesion
Qualification
Required
5+ years of experience in implementation and/or project management, specifically leading complex SaaS implementations
Prior experience at a B2B SaaS startup, ideally in health tech, digital health, or healthcare operations
Proven experience managing enterprise-level projects in a complex organizational environment, with a track record of successful technical project delivery
Proven track record of leading end-to-end client implementations
Exceptional client-facing communication: executive presence, ability to lead stakeholder calls, be the technical translator
Experience with SaaS configuration (integrations, APIs, workflows, permissions, reporting)
Proficiency with project management tools like ClickUp, Jira, and Asana
Strong problem-solving and decision-making abilities, with a focus on driving results and achieving project objectives
Excellent leadership, communication, and interpersonal skills, with the ability to build and maintain effective relationships with stakeholders at all levels
Benefits
Equity
Benefits as part of the total compensation package
Company
Medallion
Medallion automates credentialing, enrollment, onboarding, and compliance to streamline healthcare network operations.
51-200 employees
H1B Sponsorship
Medallion has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (7)
2023 (8)
2022 (2)
2021 (2)
Funding
Current Stage
Growth StageTotal Funding
$128MKey Investors
Acrew CapitalSequoia CapitalSpark Capital
2025-08-18Series C· $43M
2022-06-23Series C· $35M
2021-11-03Series B· $30M
Leadership Team
Derek Lo
Founder & CEO
Recent News
Fierce Healthcare
2025-09-02
Company data provided by crunchbase