Commonwealth Health ยท 3 weeks ago
Switchboard Operator 2nd Shift
Wilkes-Barre, PA
Full-time
Onsite
New Grad, Entry Level
0+ years expCommonwealth Health is seeking a Switchboard Operator to manage incoming and outgoing calls while providing routine information and dispatching calls to the appropriate departments. The role involves handling paging requests, assisting with emergency communications, and ensuring accurate information delivery to patients, staff, and external customers.
Health CareHospitalMedicalNursing and Residential CarePersonal Health
Responsibilities
Answers all incoming calls promptly, greeting callers professionally and courteously, and routes them to the appropriate department or individual based on evaluation of the caller's needs
Carries out paging procedures for employees, providers, rapid response teams, and other essential personnel, including during emergency or disaster situations
Acts as an information hub by providing accurate assistance to patients, employees, and external customers
Transfers calls accurately to the proper extension, ensuring seamless communication for customers and staff
Coordinates communication for emergency codes and disasters, ensuring timely notifications to on-call and rapid response staff as needed
Screens and verifies demographic information, corrects errors as needed, and organizes paperwork accurately, including inpatient documentation for the Business Office
Provides instructions to patients for accessing external operators for long-distance calls and assists with any other general inquiries
Maintains detailed records of all pages, notifications, and calls as required by facility protocols
Performs other duties as assigned
Complies with all policies and standards
Qualification
Required
0-2 years of experience in customer service, call center, or healthcare setting required
Preferred
Other vocational or specialized training preferred
1-2 years of switchboard experience preferred
Benefits
Medical, Dental, Vision, and Life Insurance
Generous Paid Time Off (PTO)
Extended Illness Bank (EIB)
Matching 401(k)
Opportunities for Career Advancement
Rewards & Recognition Programs
Exclusive Discounts and Perks
Company
Commonwealth Health
Commonwealth Health is a healthcare networks offers home health services and clinical services.
1001-5000 employees
H1B Sponsorship
Commonwealth Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (10)
2023 (3)
2022 (4)
2021 (2)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Chris Howe
Chief Operating Officer, Commonwealth Health - Scranton Market
Patty Petlock Kane
Chief Operations Officer, Physician Network
Recent News
2025-08-11
Company data provided by crunchbase