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Cotality · 1 month ago

Associate Professional, Quality Management

Dallas, TX

Full-time

Hybrid

Mid Level

$47K/yr - $58K/yr

4+ years exp

Cotality is a leader in property intelligence, aiming to enhance the property industry through innovation and collaboration. The Associate Professional in Quality Management will analyze data to identify areas for improvement, coordinate projects between departments, and develop quality assurance procedures while training new team members.

Property InsuranceReal EstateSoftware

Responsibilities

Analyze data (findings, defects, trending, etc.) making recommendations on areas for improvement and best practices. Identify gaps in business processes, documentation and or training and provide solutions/recommendations to management

Coordinate on-going projects, acting as main contact between Quality and other departments. Communicate regularly with department management regarding projects/initiatives. Show ownership of projects including scheduling meetings, creating action items, follow up and meeting deadlines

Develop test scripts/new audits utilizing comprehensive business requirements, functional documentation and processes

Identify and suggest changes to predetermined quality guidelines and policies. Develop and maintain Quality Assurance procedure and documentation

Evaluate large data amounts from different sources and develop summary reports, presentations and analysis for team/business

Train new team members on QA methodology, practices and specific audit measures. Validate new team member audit results, provide feedback and re-instruct as needed

Periodically conduct random loan sampling of teams/processes to establish quality levels of accuracy of the existing procedural process. Implement test scripts, record results, identify defects and perform preliminary root cause analysis/trending on defects

Assist in QA defect management process, monitor and report on defect resolution to management. Apply corrective action/remediation measures as needed for process/quality improvement utilizing action plans and Lean Six Sigma tools

Demonstrate effective collaboration with all customer and CoreLogic teams by building positive relationships, trust and respect between customers and CoreLogic. Work with the business units by assessing risk levels, collaborating on measurements and formulating recommendations for process improvements

Qualification

Data analysisQuality AssuranceLean Six SigmaRoot Cause AnalysisProject managementMicrosoft Office SuiteCommunication skillsAttention to detailCritical thinkingProblem-solving

Required

High School Diploma or equivalent

4+ years experience in data analysis

Experience in Quality Assurance preferred

Excellent verbal and written communication skills required for reporting, presentations, information sharing

Intermediate to advanced computer skills to retrieve, query, create, update and manipulate documents and spreadsheets containing formulas (Microsoft, DB Viz, Microsoft Office Suite)

Strong attention to detail, organizational skills and project management skills

Ability to manage multiple tasks/projects, work independently and meet deadlines

High aptitude in critical thinking and problem-solving skills including analytical skills

High level of initiative to improve processes, identify risk and make recommendations to all levels of the business

Able to hold teams and individuals accountable to defects, action items and changes in the process

Ability to identify Company Compliance requirements to ensure processes meet standards

In-depth understanding of the voice of the customer with ability to collaborate Quality program with internal customer, external customer and company needs

Ability to work on assignments and problems of a complex nature where analysis of data requires a variety of factors