UL Solutions · 3 days ago
Program Manager
Greater Chicago Area
Full-time
Onsite
Mid, Senior Level
$110K/yr - $125K/yr
6+ years expUL Solutions is a global leader in applied safety science, transforming safety, security, and sustainability challenges into opportunities. The Program Manager will drive operational excellence and cross-functional collaboration in the Healthy Buildings division, optimizing workflows and improving customer experience.
AdviceAnalyticsEducationPublic Safety
Responsibilities
Program Manager performs analyses of economic, industry, customer, and other similar data to manage the current business and proactively solve issues
Works with staff and management in a leadership role to facilitate business, financial and operations planning for new and current business opportunities
Works with operational management to facilitate long-range and annual strategic planning, and capacity planning processes
Tracks and evaluates plan results, advises operational management and develops corrective actions
Responsible for ensuring customer delight and operational success from the time of sale to contract closure
Partner with Sales to align operational processes with client acquisition strategies and ensure accurate project information is captured upfront
Work closely with the Reporting teams to develop dashboards and performance metrics that support data-driven decision-making
Coordinate with Reporting team to ensure service delivery meets client expectations and feedback loops are integrated into operational improvements
Liaise with Invoicing and Credit & Collections teams to resolve billing issues, manage portal workflows, and ensure timely invoice generation and delivery
Collaborate with Operations to streamline service line execution, manage resource utilization, and drive continuous improvement initiatives
Lead and manage cross-functional teams to deliver services efficiently and profitably
Assist with service line financial analysis including budgeting, forecasting, and utilization targets
Implement standardized processes for project setup, milestone tracking, and closure
Drive adoption of tools and systems (e.g., PSA) to support scalable operations
Develop and manage KPI dashboards and reporting
Develop and execute operational strategies that align with business goals and sustainability objectives
Identify and implement process improvements that reduce costs, increase efficiency, and enhance customer satisfaction
Support program management efforts including onboarding, scoping, and resource planning
Qualification
Required
Bachelor's degree in Business Administration, Operations Management, or related field
6+ years of relevant experience, including 2+ years in a managerial role
Proven ability to lead cross-functional teams and manage complex workflows
Strong analytical skills with experience in financial modeling, forecasting, and performance reporting
Excellent communication and stakeholder management skills
Benefits
Annual bonus compensation with a target payout of 20% of the base salary
Health benefits such as medical, dental and vision
Wellness benefits such as mental and financial health
Retirement savings (401K)
Paid time off including vacation (15 days)
Holiday including floating holidays (12 days)
Sick time off (72 hours)
Company
UL Solutions
UL Solutions is a safety science company that promotes safety science through research and investigation.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.25B2025-12-03Post Ipo Secondary· $975M
2025-10-28Post Ipo Debt· $1B
2024-09-05Post Ipo Secondary· $980M
Leadership Team
Jennifer Scanlon
President & CEO
Scott. D'Angelo
Executive Vice President, Chief Legal Officer and Corporate Secretary
Recent News
2026-01-11
Company data provided by crunchbase