ServiceNow · 1 month ago
Principal Customer Success Manager
Two Addison Circle 15725 North Dallas Parkway Suite 200, Addison, TEXAS, United States
Full-time
Onsite
Lead/Staff
10+ years expServiceNow is a global market leader in Information Technology and Services, known for its innovative AI-enhanced technology. The Principal Customer Success Manager will act as an advocate for customers, overseeing their engagement and ensuring they achieve business outcomes through effective use of ServiceNow products.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
You will oversee the engagement and outcomes for customers in your portfolio
Assign out activities to other team members to achieve outcomes
Ensure customers are technically healthy and on the most recent version of our product
Guide development of new Success Plays
Work with customers to create new use case/success stories
Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
Guide other ServiceNow teams to address customer issues
Identify and own new projects
Reduce number of escalated customers
Guide best practice development and mentor/guide junior team members
Help with recruiting
Qualification
Required
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
10+ years of related work experience; OR equivalent work experience
Creativity with comfort running projects independently
Improve complex issues through analysis and resolution
Succeed in working collaboratively
Mentor team members
ServiceNow certifications
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2026-01-21
Technology - WSJ.com
2026-01-21
Company data provided by crunchbase