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FVCbank · 1 month ago

Branch Service Associate I

Manassas, VA, US

Full-time

Onsite

New Grad, Entry Level

0+ years exp

FVCbank is dedicated to creating a positive work environment for its employees. The Branch Service Associate I is responsible for delivering bank products and services to customers while ensuring compliance with regulations and policies.

Banking

Responsibilities

Provide customers with excellent service and build a rapport that generates customer confidence and loyalty

Provide sales assistance to all customers by utilizing the fundamentals of the sales process, including working with customers to determine their financial needs and recommend appropriate products and services to meet those needs

Resolve customer queries

Supports branch in achieving its service, sales and customer retention goals

Adhere to all policies and procedures to ensure compliance with operations, security, audit procedures, and fraud prevention to protect customer and bank assets

Processes daily monetary teller transactions, mail transactions, deposits, withdrawals, check, loan payments, etc

Complete all facets of branch operations including but not limited to branch opening and closing procedures, teller balancing, vault balancing, adhere to bank dual control procedures, maintain branch logs, review and monitor of branch reports, adhere to BSA requirements for monetary instruments and CTRs

Additional duties assigned as needed

Qualification

Banking experienceCustomer serviceSales experienceAnalytical skillsComputer skillsWritten communicationVerbal communicationTeam playerLeadership skillsOrganizational skills