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TaskUs · 1 day ago

Director, Compliance

Austin, TX

Full-time

Hybrid

Lead/Staff, Director/Executive

5+ years exp

TaskUs is a provider of outsourced digital services and customer experience solutions for technology companies. The Director of Compliance is responsible for developing and leading compliance programs to ensure adherence to regulations and internal policies while advising stakeholders on compliance risks and implementing training programs.

Call CenterCustomer ServiceOutsourcing

Growth Opportunities

Responsibilities

Design, implement and oversee a compliance framework for the company

Monitor applicable laws and evolving best practices

Advise stakeholders on possible compliance risks and provide advice and training

Liaise with stakeholders to draft, modify and implement company-wide policies

Implement and monitor compliance training programs

Develop and oversee control systems to prevent or deal with non-compliance

Perform periodic audits and gap assessments on company procedures and processes

Interface with clients and external auditors, when necessary

Prepare compliance reports for the Board and management, as appropriate

Drive problem resolution and compliance governance related remediation

Perform other duties as assigned

Qualification

Compliance managementHealthcare industry experienceAnalytical skillsPublic speakingLeadership abilityResearch skillsCoaching healthcare professionalsAI tools familiarityLegal trainingInterpersonal skillsProblem-solvingAttention to detail

Required

Bachelor's degree or at least four years of practical compliance-related experience

5+ years of experience working as a compliance manager or in a similar position for a healthcare payer or business process outsourcer responsible for support of healthcare payer clients

Excellent communication and interpersonal skills, both written and verbal

Outstanding analytical skills and problem-solving abilities

Ability to handle private, sensitive, and confidential information appropriately

Strong attention to detail and organization

Solid research and interviewing skills

Ability to manage multiple priorities within established deadlines

Must have experience with screening, training, monitoring and coaching healthcare professionals (nurses, physical therapists etc.) as well as experience assisting with the design and implementation of tele-health programs