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ClickUp · 5 days ago

CX & Solutions- Enablement Lead

United States

Full-time

Remote

Senior Level

$140K/yr - $190K/yr

5+ years exp

ClickUp is a company that is architecting the future of work through their innovative AI workspace solutions. They are seeking a CX & Solutions Enablement Lead to drive readiness and continuous learning for their field-facing roles, ensuring teams are equipped to deliver customer value and align with the company's go-to-market strategy.

AppsCollaborationProductivity ToolsSaaSSoftwareTask Management

No H1B

Responsibilities

Drive the overall enablement strategy and program design to ensure our Solutions and CX teams achieve maximum productivity and drive increased revenue, AI adoption, and customer retention

Engage key stakeholders and subject matter experts throughout the design and development of programs and content

Manage the onboarding curriculum, tailored per role, to ensure global consistency and scalability and reduce ramp time

Implement and administer a certification framework and skills matrix that reflects team readiness to sell and deliver solutions (including core skills and role-specific skills)

Drive release readiness for product launches—ensuring solutions engineering, solutions consulting, customer success and services delivery teams understand what’s new and how to position it with customers

Facilitate periodic updates on ClickUp's product roadmap to our customer-facing teams and partners, and enable them to deliver consistent messaging to end customers

Deliver training (including train the trainer programs) in person and/or virtually, to a global audience

Measure and analyze the effectiveness of enablement programs, using data to drive continuous improvement

Participate in periodic leadership review of field performance (e.g., MBR/QBR) to identify specific improvement opportunities and priorities for enablement and coaching

Maintain an enablement calendar and communications calendar to track and announce upcoming trainings, releases, and changes impacting the field

Partner with broader GTM Enablement, Solutions Center of Excellence (COE), Marketing, Product Marketing, and Operations to ensure aligned messaging and integrated field plays

Serve as the liaison for GTM-wide launches and campaigns, helping pre- and post-sales teams activate marketing and sales plays effectively

Collaborate with enablement-focused colleagues across ClickUp to align on best practices and tools and identify new, creative ways to enhance enablement approach and impact

Collaborate with internal communication and change management teams to plan and distribute updates across impacted teams

Qualification

Enablement StrategySaaS GTM MotionChange ManagementData-Driven ApproachGenerative AINavigating AmbiguityCollaboration PlatformsExceptional CommunicationGroup FacilitationProject Management

Required

5+ years of experience in Enablement, or in a Customer Success, Professional Services, Solutions Engineering, Solutions Consulting, or similar role in the SaaS space

Proven ability to build and scale onboarding, certifications, and learning programs in a hyper-growth environment

Deep understanding of SaaS GTM motion and how Sales, Solutions, Services and Success intersect

Expertise in developing and deploying enablement programs for multiple teams, roles and personas

Experience supporting or enabling field teams through change management

Data-driven approach to designing, evaluating and iterating on enablement programs

Exceptional communication, group facilitation, and project management skills

Comfortable navigating ambiguity and bringing structure to fast-moving, cross-functional work

Proficiency with generative AI, particularly in an enablement-focused use case