Bass Pro Shops ยท 20 hours ago
IT Service Operations Specialist 1
Springfield, MO
Part-time
Onsite
Entry Level
1+ years expBass Pro Shops is a leading retailer in outdoor recreational products, and they are seeking an IT Service Operations Specialist 1 to provide monitoring and operational support for their systems and infrastructure. This role involves executing processes, managing alerts, and collaborating with analysts and engineers to ensure efficient operations in a datacenter environment.
E-CommerceHuntingRetail
Responsibilities
Monitors enterprise systems, applications and infrastructure components on multiple platforms
Enters commands to clear computer system/start operation or to correct error/stop/resume operations
Executes defined processes, procedures, batch jobs and backups in a multi-platform environment in accordance with established policies
Implements approved changes to systems and infrastructure components in strict adherence to established documentation and in collaboration with Analyst and Engineers - promoting best practices and continuous improvement
Reads instructions and schedule, such as schedule of documents to be printed, or receive instructions from supervisor orally, to determine work for shift
Record problems which occurred, such as down time, and actions taken
Supports and participate in collecting, analyzing, and reporting metrics on regular basis, identifying opportunities for improvement
Develops and maintains computer operations documentation and procedures
Notifies supervisor and/or technician of errors or equipment stoppage
Works with support teams and vendors to handle any abnormal conditions in the datacenter
Communicates outages to user base per established notification process
Maintains and controls tape inventory and manages the shipment and transporting of tapes as required
Performs tape rotation activities across all platforms as required
Prints and distributes daily, weekly and monthly reports
ALL OTHER DUTIES AS ASSIGNED
Qualification
Required
High School diploma
One (1) to two (2) years of experience required
Experience with MS Office suite in the production of reports, charts, graphs
Requires high attention to detail and ability to follow established guidelines and procedures to ensure accuracy
Demonstrates dependability and shows a sense of urgency about getting results
Defines and resolves a situation or problem by analyzing issues involved, weighing options, and evaluating alternatives
Commits to meeting the needs and expectations of the organization's internal and external customers
Uses sound reasoning, available information, and past experience to solve problems in a timely manner
Works cooperatively with others to accomplish business goals and objectives
Presents ideas, concepts, and information effectively and clearly through the spoken word
Must be able to be flexible to assist coverage with other shifts as needed
Must be able to work a 12 hour rotating shift and sit at a desk using a computer up to 75% of time
Regular computer work, sitting, talking, listening, and use of hands to finger, handle or feel
Occasional standing, walking, reaching with hands and arms, repetitive use (or motion) of arms and hands, bending, stooping, and lifting up to 20-40 pounds
Preferred
Associate's degree
Data Center Certification
ITIL V3 Foundations
(Major) Incident Management experience
Benefits
Dental
Vision
Voluntary benefits
401k Retirement Savings
Paid holidays
Paid vacation
Bass Pro Cares Fund
And more!
Company
Bass Pro Shops
Your Adventure Starts Here! Find gear for Fishing, Boating, Hunting, Camping, and much more at Bass Pro Shops. It is a sub-organization of Great American Outdoors Group.
10001+ employees
H1B Sponsorship
Bass Pro Shops has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (9)
2023 (15)
2022 (14)
2021 (5)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
unknown2015-02-10Series Unknown
Leadership Team
Gary Wissig
Sr. Director, Revenue & Business Intelligence
Recent News
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