SDSU Research Foundation · 1 month ago
Development Operations Supervisor
San Diego, CA
Full-time
Hybrid
Senior Level
$7,400/mo - $8,350/mo
6+ years expSDSU Research Foundation is committed to revolutionizing health and human services through the Academy for Professional Excellence. The Development Operations Supervisor will manage and improve the Academy Service Provider Experience, overseeing recruitment, onboarding, and continuous quality improvement while fostering a supportive community for service providers.
Higher Education
Responsibilities
Lead and drive centralized process improvements to the Academy Service Provider Experience (lifecycle), with a strong focus on maintaining fidelity to the System of Practice
Oversee rolling recruitment, hiring, and onboarding of service providers by collaborating with the Development Operations Coordinator and Technical Administrative Coordinator to advance effective practices that support inclusive hiring and create fair and equitable promotion strategies
Develop and strengthen healthy relationships with service providers (SPs), engage them as Academy staff, and nurture a sense of community within our SP pool
Serve as the primary point of contact for support, questions, issues, and concerns related to service provider experiences, managing relationships and feedback from internal partners and service providers; ensure the L&D Ops Manager is informed/involved as appropriate
Guide the service provider exit process to ensure consistency and compliance with requirements for transition
Partner with key teams including but not limited to DEI/Org Culture, Contracts/Fiscal, Evaluation, and Systems to establish and maintain standardized processes and systems; review, evaluate, and adjust processes with an equity lens
Coordinate and manage WMD project scopes and provider contracts in collaboration with Contracts/Fiscal to ensure deliverable timeframes and adherence to budgetary parameters
Create and maintain the policies and procedures for the Academy Service Provider Experience which includes supporting the Development Operations Coordinator and Technical Administrative Coordinator with policies under their oversight
Recruit, hire, train, evaluate, retain, and supervise staff supporting service providers
Personnel management for up to 4 direct reports, including regular supervision, regular and timely performance evaluations, and provision of strengths-based supervision and support. Work with the L&D Ops Manager, Director of Culture, Learning & Development, and Brand Strategy, Senior Director of Strategy, Development, and Organizational Advancement, Academy Executive Director, and HR to address performance issues if needed
Develop and track individual development goals for direct reports
Establish and monitor progress toward program goals, priorities, and major work projects
Inform staffing requirements (positions and duties) and resource needs
Participate in strategic planning and team development activities with other supervisors and the L&D Ops Manager for the WMD unit
Actively engage in individual skill development as a leader, model behavior, and demonstrate personal accountability aligned with the Academy System of Practice
Identify, develop, and facilitate learning experiences for service providers to enhance skill development including but not limited to coaching, instructor-led training, and creation of practice tools
Conduct evaluations and observations, as needed, and provide feedback and coaching to service providers in real-time to support their development; this may include performance management
Conceptualize, coordinate, and host development and/or networking events for service providers to meet needs identified through assessment and evaluation processes, including contract-required events
Develop and share tools, resources, and training materials to help Academy staff understand the Academy Service Provider Experience, key policies for centralized processes, and their role in ensuring service providers are part of our community
Drive continuous quality improvement (CQI) of annual service provider needs assessments and evaluation processes including designing/redesigning needs assessment and evaluation tools to align with the Academy System of Practice
Analyze data from service provider needs assessments, end-of-day training surveys, observations, feedback from internal/external partners, and evaluations to inform development and/or networking needs and opportunities for our service providers
Create and utilize shared, efficient documentation protocols to track time requirements and ongoing engagement with service providers using available technology/software
Remain aware of contract deliverables/requirements, amendments, and state/county initiatives as they relate to expectations for service providers and ensure requirements are built into plans for service provider engagement
Optimize and maintain project management and tracking systems, using available software solutions (Access Planit, Zoho, Trello), and provide regular operational reports/updates to the L&D Ops Manager and WMD Team as appropriate
Collaborate with key teams and staff to identify, acquire, implement, and maintain technology platforms to enhance operational workflows and how we engage our service providers
Track trainer requirements and notification, scheduling, and compensation for development opportunities and serve as the liaison with the Academy’s Fiscal/Contracts team to manage trainer requirements and development opportunities
Work collaboratively with division and program teams to advance organizational goals
Attend regularly scheduled meetings across teams (e.g., LMS, Contracts/Fiscal, Evaluation)
Attend Academy and statewide committee meetings as assigned (travel may be required)
Perform other duties as assigned which are in the best interests of the Academy for Professional Excellence
Travel to off-site locations for Academy and Program meetings (primarily in Riverside and San Diego)
Qualification
Required
Equivalent to a bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs
6-years of progressively responsible experience performing varied or specialized administrative and analytical duties and/or service as a program administrator
Advanced project management skills, including planning and executing technical, relational, and operational project activities with cross-functional teams
In-depth understanding of culturally responsive and recovery-oriented practices
Demonstrated ability to integrate practice into operational strategies
Advanced interpersonal communication skills (verbal, written, and visual design) that are responsive to diverse engagement styles
Ability to demonstrate a high level of cultural responsiveness, including listening skills and high EQ
Strong ability to develop and implement effective strategies to support SPs across the entire employee lifecycle
Familiarity with adult learning principles, curriculum development, and coaching methodologies
Strong leadership and supervision skills, including performance management and staff development
Strong proficiency in assessments, data analysis, evaluation, and reporting
Strong ability to liaise between teams across divisions and programs, service providers, and partners
Strong ability to use technology/software platforms (e.g., Access PlanIt, Zoho solutions)
Skilled at tracking and following up to ensure processes are implemented and maintained
Strong ability to define, develop, and implement policies and procedures
Strong ability to plan, coordinate, and initiate actions necessary to implement group decision, strong leadership, and organization/administrative skills
Ability to assess problems, identify solutions, and engage in collaborative problem-solving in nuanced, cross-functional settings
Strong ability to prioritize competing requests and handle interruptions well
Proven ability to lead a team through new and changing situations
Strong ability to create and deliver high-level communication assets that translate complex information into digestible, easy-to-follow information
Proven ability to effectively handle interpersonal interactions at all levels of the organization
Proven ability to interact effectively with staff, service providers, partners, and potential customers
Ability to work independently with minimal guidance
Ability to understand and follow posted work rules and procedures
Ability to display good judgment and critical thinking skills
Preferred
Master's degree or higher in Social Work
Five years of experience in the assessment and evaluation of skills in the areas of training preparation, facilitation, delivery, engagement, and time management
Two years of clinical experience demonstrating relational and leadership skills
Three years of experience with project development and implementation, process evaluation, and/or operational improvement in a workforce development or health and human service setting
Experience with technical platforms such as project management software and/or customer relationship management (CRM) platforms
Experience working in a child welfare services program, health services, human services, and/or social services for a public agency (for example: state or county health and/or human services agency)
Company
SDSU Research Foundation
SDSU Research Foundation (SDSURF) is a non-profit auxiliary organization chartered to further the educational, research, and community service objectives of San Diego State University (SDSU).
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Leslie Levinson
Chief Financial Officer
April Fox
HR Business Partner
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