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Advantage Behavioral Health · 4 days ago

Front Desk Coordinator

West Palm Beach, FL

Full-time

Onsite

New Grad, Entry Level

Advantage Behavioral Health is seeking a Front Desk Coordinator to manage various office activities. The role involves greeting clients, managing appointments, and ensuring smooth office operations while maintaining a positive atmosphere.

Health CarePsychologyWellness

Responsibilities

Greet clients and set a positive office atmosphere

Answer and field phone calls at high call volume and direct to appropriate party

Operate Office Equipment

Receive and send out mail to Marlton Administrative Office

Facility Scheduling and appointment confirmations

Manage Appointments (Checking clients in and out)

Assessing Missed Appointment Fees

Assure all intake paperwork is complete and saved to chart

Upload records and client documentation

Complete Prior and ADHD Authorizations

Facilitate ADHD Screenings

Clinical/Medical Support

Communicate and facilitate appointment and schedule changes

Send TH appointment links

Send correspondence and assignments on behalf of clinicians

Receive assignments and upload to chart

Schedule Psychiatric F/U and ADD Screenings

Send out Lyft Links for TMS clients

Execute patient letters and requests for D/C and R/0

Assist with med refill coordination

Complete medication prior authorizations (Medline Only)

Triage and coordinate medication processing with pharmacies (Medline Only)

Coordination and retrieval of lab orders through LabCorp and Quest

Patient de-escalation and crisis management

Assists and covers other staff when necessary to maintain high productivity and efficiency in the department

As the company continues to grow, additional responsibilities that are essential for the department to be successful will be assigned accordingly

Create Meaningful Connections: Demonstrates ability to function effectively as a part of team. Uses outstanding oral and written communication with employees at all levels of the business for support and sharing of information

Take Accountability: Take constructive feedback and prevent discourse among our peers

Live in the Solution: Critically thinking should be the solution when problems arise. Having the ability to accepts constructive criticism well in an open and non-defensive manner

Be Professional: Wear business casual attire (please see dress code policy)

Qualification

Microsoft OfficeElectronic Health Record softwareCPR CertificationNarcan CertifiedOffice procedures knowledgeBasic accounting principlesCommunication skillsInterpersonal skillsOrganizational skillsAdaptabilityTeamwork