Guardant Health · 3 weeks ago
Senior Automation Service Engineer, IT/Infrastructure Support
Redwood City, CA
Full-time
Hybrid
Mid, Senior Level
$123K/yr - $169K/yr
5+ years expGuardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. The Senior Automation Service Engineer will provide primary support to laboratory operations, including managing IT infrastructure and troubleshooting issues related to laboratory equipment and networking.
BiotechnologyHealth CareHealth DiagnosticsOncologyTherapeutics
Responsibilities
Respond to IT/Infrastructure-related issues and serve as the Tier 1 support function
Support software and applications utilized by the Automation Service Engineering team
Proceduralize and cross-train on support processes to ensure continuity between cross-functional departments
Develop a knowledge base for issue resolution history
Manage and maintain PCs and peripherals for laboratory equipment
Manage and configure network infrastructure for Operations and Development equipment
Manage and configure and equipment cameras
Develop and deploy product-specific PC images
Collaborate with continuous improvement team to streamline equipment IQOQ processes
Troubleshoot network connectivity issues with laboratory instrumentation
Execute Installation and Operational Qualifications on PCs, labelers, printers, etc
Manage ViewPoint monitoring system upgrades and support
Implement SW upgrades across all laboratory equipment
Perform IQOQs on labelers, printers, PCs, etc
Provide support to Guardant Health’s public private partnership (PPP) IT staff to ensure alignment with Guardant Health IT infrastructure
Define IT specifications and requirements to all external customers and satellite locations to ensure compliance with Guardant Health’s information and security regulations
Represent Automation Service Engineering in cross functional meetings
Execute special projects as assigned
Qualification
Required
Minimum of 5 years of relevant IT/Infrastructure or Service Engineering experience
BS degree in a scientific or engineering focus
Proficiency in operating and troubleshooting Microsoft and MAC OS systems
Proficiency in troubleshooting networking and various software applications
Strong customer focused service experience
Ability to constructively challenge concerns and engage in transparent conversations
Ability to identify, analyze and solve problems with minimal direction and make decisions with confidence
Strong attention to detail and accuracy
Ability to successfully balance and prioritize multiple ongoing projects/requests
Strong communication skills (verbal and written)
Ability to work effectively in a team environment and build strong working relationships
High degree of initiative and self-motivation
Drive for continuous improvement
Preferred
Experience with use of virtual machines to drive robotics is desirable
Experience supporting Seagull Bartender and Mesa Labs Viewpoint is desirable
Company
Guardant Health
Guardant Health is a precision oncology company that uses blood tests, data sets, and analytics to provide treatment to cancer patients.
1001-5000 employees
H1B Sponsorship
Guardant Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (50)
2023 (40)
2022 (72)
2021 (57)
2020 (29)
Funding
Current Stage
Public CompanyTotal Funding
$2.53BKey Investors
Baillie GiffordSoftBank Vision FundOrbiMed
2025-11-05Post Ipo Equity· $284.4M
2025-11-05Post Ipo Debt· $350M
2023-12-21Post Ipo Equity· $90.7M
Leadership Team
AmirAli Talasaz
Co-founder and Co-Chief Executive Officer
Helmy Eltoukhy
Chairman and Co-Chief Executive Officer
Recent News
2026-01-03
felicis.com
2025-12-30
Company data provided by crunchbase