Apply on Employer Site

University of Phoenix · 1 week ago

National Account Manager I WFS (Virtual)

United States

Full-time

Remote

Mid Level

3+ years exp

University of Phoenix is seeking a National Account Manager I for Workforce Solutions. The role involves collaborating with Account Executives to manage mid-level corporate and government accounts, ensuring high-quality client experiences and driving revenue through relationship management and strategic engagement plans.

EdTechEducationHigher EducationSTEM EducationUniversities

Responsibilities

Collaborate with senior department leadership and Account Executives to launch newly-signed clients and build and foster deep and meaningful relationships with mid-level accounts (as described above) in specified industries and service groups; triage and resolve incoming requests from clients. Drive client satisfaction through the development and execution of effective account plans and strategies that are defined by client portfolio, including outlining client engagement, marketing, promotional, and event strategies

Serve as account owner for small and medium-sized portfolio of corporate and government clients and directly engage with client to build a strategic engagement plan that fosters deep and meaningful relationships. Develop and deliver presentations to corporate client stakeholders and influencers, as necessary. Maintain a detailed understanding of markets, segments, and segment organizations with a focus on identifying potential clients and/or entities that align with the University’s strategic objectives

Collaborate with internal stakeholders and employer clients to provide high-quality client relationship management; work in partnership with University Academics as needed to provide product insight and determine opportunities for client-focused academic offerings

Provide senior leadership with weekly report progress against account performance targets; update account plans in appropriate sales tracking platform, including preparation of materials for internal and external account reviews to achieve targets

Stay apprised of current events within applicable markets and maintain current and thorough knowledge of all the degree programs; ensure compliance with all applicable regulations (e.g., no solicitation, limitations on University program participation, and third-party administrator processes); ensure all members of account team are aware of applicable regulations and that they maintain compliance at all times

Execute engagement strategy across clients’ entire business geographic footprint and develop solutions to address those needs; define the communications cadence and format that best serves the client’s needs and develops a foundation for long-term account growth. Serve as a B2B resource for Account Specialists to uncover opportunities for direct student engagement

Be available as necessary to attend Workforce Solutions approved events that occur outside of standard business hours, including weeknights and weekends, and which may require out- of-local or out-of-state travel. Collaborate with leadership and corporate clients to organize and prepare for approved client events, including scheduling and providing guidance to Engagement Representatives to ensure fulfillment of mutually agreed upon strategy. Have reliable transportation to attend client and/or community meetings or events

Perform other duties as assigned or apparent

Qualification

Corporate relationship managementBusiness developmentPresentation skillsHigher education experienceMS Office proficiencyCustomer service orientationBusiness acumenAnalytical skillsMulti-taskingOrganizational skills

Required

Bachelor's degree

Three (3) years of related experience managing corporate relationships; business development and/or sales experience of non-tangible or service-oriented items

Preferred

Master's Degree in relevant field (e.g. Business, Management, Marketing)

One (1) year of experience in the higher education market and industry, particularly as it relates to adult learners

Customer service oriented and achieve high levels of employer client tuition program satisfaction

Proficient in MS Office

Able to effectively manage and perform work remotely from a home-based office with limited local supervision and maintain consistent accountability for key performance outcomes

Exceptional presentation skills to present to large audiences

Strong business acumen and the ability to recognize marketing and business development opportunities and to pursue them strategically

Able to quickly assess information, anticipate issues and outcomes, and make effective decisions

Excellent interpersonal, presentation, and analytical skills

Detail-oriented with strong organizational skills and excellent implementation of tasks/projects; strong commitment to quality and accuracy

Proven results in business development, specifically solution selling methodology

Able to multi-task and meet daily/weekly deadlines