Seattle City Attorney's Office · 15 hours ago
IT Business Process Analyst / Project Manager (BPA/PM)
Seattle, WA
Full-time
Hybrid
Senior Level
$51.88/hr - $77.82/hr
5+ years expThe Seattle City Attorney’s Office is one of the largest law offices in Seattle, committed to promoting equity and justice in the community. They are seeking a Business Process Analyst / Project Manager (BPA/PM) to incorporate new technologies and improve business processes within their Civil and Criminal Divisions, ensuring effective collaboration and implementation of key workflows.
Government Administration
Responsibilities
Analyze a variety of informational and operational needs to recommend solutions, including incorporation of advanced technology, best practices in case and document management, and compliance with government requirements
Manage full life cycle of business process improvements, including defining scope and resource allocation, schedule and benchmarks, and implementation strategy
Coordinate with Criminal and Civil Division stakeholders, subject matter experts, and end users to understand and prioritize business needs, determine steps and technical tools to meet requirements, and liaise with internal Information Technology team and outside vendors to integrate systems
Develop and execute change management strategies for policy adoption, procedural updates, and advanced practices that include regular communication with end users
Maintain system to track progress of concurrent projects, establish tools for measuring performance, and give feedback to Criminal and Civil Division stakeholders and internal Information Technology team
Oversee implementation, integration, and maintenance of case management and timekeeping systems, including ongoing reporting features and enhancements
Liaise with internal eDiscovery and public disclosure teams to assess and recommend workflows related to retention, litigation holds, and records organization
Regularly review existing technical resources and strategize how to further incorporate use
Document policies and procedures for legal technologies, and aid in training end users
Oversee creation and maintenance of onboarding materials and handbooks
Analyze constraints to capacity to recommend possible efficiencies, resource reallocation, or outside support considering personnel and budget parameters
Help prepare Requests for Proposals or research of solutions, evaluation of consultant proposals, and selection and assessment of contracts
Review and update SharePoint content and project-related Teams channels
Participate in and represent Criminal and Civil Division priorities in interdepartmental committees, including Citywide Records Management
Meet regularly with representatives from Criminal Division, Civil Division, and internal Information Technology team to prioritize projects and evaluate pending tasks
Serve as CAO's Data Steward to improve data governance, data fidelity and provide data management support for divisions to enable targeted and more efficient reporting and automations based on held data
Develop and maintain clear process documentation and standard operating procedures (SOPs) to support consistency, training, and knowledge transfer
Evaluate and recommend tools, technologies, and training that streamline existing processes and improve service delivery
Qualification
Required
Minimum 5 years in business process analysis, project management, or equivalent experience
Strong knowledge of project management and change management methodologies
Effective written and oral communication skills
Creative and strategic thinking, and ability to work under pressure
Excellent organizational, time management, and customer service skills
Attentive to detail, and able to manage multiple deadlines and competing priorities
Ability to build relationships with stakeholders and various team members
Experience with Microsoft 365, Cloud-Based Services, and Office
Preferred
Experience with governmental agencies and records retention policies
Familiarity with case management and eDiscovery applications, and relational databases
Familiarity with LawBase, NUIX Discover, Intapp Time, RecordPoint
Experience with public sector performance measurement and program evaluation
Experience with Microsoft 365, Purview eDiscovery, Dynamics, Power Platform, SQL, DevOps, Visio, Project, PowerBI and/or Tableau Desktop
Experience with creating and maintaining Low Code Process Automations and using AI in a Microsoft 365 stack
Benefits
Vacation
12 official holidays and 2 floating holidays
Sick
Paid parental leave
Medical
Dental
Vision
Life
Long-term disability insurance
Defined benefits retirement program
Company
Seattle City Attorney's Office
Seattle City Attorney is a government administration company based out of 701 5th Ave., Suite 2050, Seattle, Washington, United States.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase