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FGS Global · 1 day ago

IT Support Analyst

Washington, DC

Full-time

Hybrid

Mid, Senior Level

$70K/yr - $85K/yr

5+ years exp

FGS Global is a strategic advisor for the stakeholder economy, seeking an IT Support Analyst to support their Technology department. The role involves providing first and second line technical support, maintaining hardware, and ensuring effective communication with IT professionals across the firm.

Business IntelligenceConsultingPublic Relations

Growth Opportunities

No H1B

Responsibilities

Respond to and resolve all IT support calls/emails for all locations

Provide IT Support for all employees, in offices and working virtually

Serve as the first point of contact for technical support in the local office (office-based and remote) and global offices

Maintain, configure, deploy, and repair computer and printer hardware, including supported smart devices

Support meeting room and video conference facilities, including systems like Teams and Zoom

Track, maintain, and document all support calls, ensuring quick resolution and closure of open tickets

Manage hardware asset inventory and equipment lifecycle

Enforce IT policies and guidelines, monitor enterprise management platforms/alerts, and report security risks

Work closely with other IT professionals and departments to understand and address their IT needs

Must be able to work onsite at least 3 days per week in the local FGS office

Minor travel occasionally required (less than 10%)

Qualification

MacOS supportJamf ProIT Service ManagementSaaS softwareNetworking conceptsCustomer serviceDocumentation skillsCommunication skillsInterpersonal skillsTeamwork

Required

Minimum of 5 years of relevant IT support experience in a corporate or enterprise environment

Must have in-person IT support experience and come with a hands on assistance mindset

Extensive hands-on experience with Apple MacBooks and macOS in an enterprise setting is required

Knowledge of workstation hardware (Windows 11, Apple MacBooks) and mobile devices (iOS, Android, BYOD) is required

Proficiency in SaaS software (Microsoft 365, Okta, AzureAD, SharePoint, Box, Teams, Slack, etc.) and other software (Windows 10/11, MacOS, Windows Server, Active Directory, Adobe Creative Cloud, etc.)

Strong understanding of networking concepts and technologies

Excellent documentation and process skills, and discretion in handling confidential information

Exceptional communication and interpersonal skills, with the ability to work independently and as part of a team

Must be able to work onsite at least 3 days per week in the local FGS office

Minor travel occasionally required (less than 10%)