Pella Windows & Doors of the Carolinas and Southwest Virginia ยท 1 day ago
Installation Project Coordinator
Wilmington, NC
Full-time
Onsite
Entry, Mid Level
2+ years expPella Windows & Doors of the Carolinas is an innovative and dynamic company seeking a confident and detail-oriented Installation Project Coordinator to manage post-sales activities for trade builders and commercial customers. The role focuses on ensuring a seamless customer experience through effective communication and coordination throughout the installation process.
Building Materials
Responsibilities
Always exhibits the highest standard of personal ethics and adhere to all Pella Carolina policies
Promote a culture of safety and accountability by adhering to established protocols, proactively identifying potential risks, and fostering a workplace environment where safety is a shared priority
Provide excellent customer service to both our interna; and external customers
Communicate to customers throughout the entire installation process by checking reminder calls or emails and confirming service dates
Efficiently coordinate scheduling for Field Project Coordinator, ensuring customer needs are met
Develop and implement the appropriate action plan necessary to satisfy these customer issues
Monitoring the installation process from start to finish and update all stakeholders who are involved in the process
Review Certificate of completion, invoice and ensure final payment from customer
Perform additional responsibilities assigned by your manager
Qualification
Required
High School Graduate or GED required
Minimum of 2 years successful Customer Service
Strong organizational skills, detailed-oriented, and having the commitment to provide our customers with an exceptional experience
A take-action attitude
Excellent verbal and written communication skills
Phone etiquette
High Proficiency in Office 365 and other essential office applications
Ability to function at a high level, while managing multiple tasks in a very busy office environment
Preferred
Construction, building material or supply experience preferred
Benefits
401k/ 401K Matching- 50% up to 6% after 1 year of employment
Profit Sharing
Insurance (Medical, Dental, Vision)- First of the month after 30 days of employment
Life Insurance
10 Paid Holidays
Vacation/PTO
Tuition Reimbursement
Flexible Spending Account
Employee Assistance Program
Company
Pella Windows & Doors of the Carolinas and Southwest Virginia
Since 1947, Pella Windows & Doors of North Carolina and Southwest Virginia has been a trusted partner for homeowners, General Contractors, remodelers and architects.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase