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Weave · 2 days ago

Customer Success Manager

Lehi, UT

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Weave is a company focused on enhancing customer relationships, and they are seeking a motivated Customer Success Manager to support their small and multi-location SMB accounts. The role involves building partnerships, reducing churn, and identifying growth opportunities while ensuring customers get maximum value from the software.

MedicalSaaSSmall and Medium BusinessesSoftwareUnified CommunicationsVoIP

Responsibilities

Be a dedicated partner for your accounts, helping them solve challenges, reach goals, and get maximum value from our software

Take the lead on keeping customers engaged and successful, working proactively to reduce churn and strengthen loyalty

Spot and nurture growth opportunities by building on trusted relationships, sparking interest in new offerings, and connecting customers with solutions that add real value

Become a trusted partner to your customers, helping them link their business goals to practical outcomes with our software

Provide ongoing education when new features launch, making sure customers are confident and getting the most value from our tools

Conduct regular business reviews that spotlight customer wins, reinforce outcomes, and create space to explore what’s next

Partner with Sales, Support, Product, and Onboarding teams to share feedback, solve challenges, and represent the customer’s voice

Handle escalations quickly and thoughtfully, maintaining customer trust and strengthening the relationship

Partner with happy customers to capture success stories, gather testimonials, and encourage positive reviews that highlight the value of our solutions

Qualification

Customer Success ManagementAccount ManagementCommunication SkillsSalesforceData AnalysisProblem ResolutionCustomer AdvocacyHealthcare ExperienceRelationship BuildingOrganizational Skills

Required

2+ years of experience in customer success, account management, or another client-facing role (SaaS or tech experience a plus)

Proven ability to keep customers engaged, happy, and achieving their goals

Strong communication and relationship-building skills, with the confidence to work with both small business owners and internal teams

Comfortable hosting on-camera meetings and delivering a professional, engaging presence with customers

Skilled at reading account data and translating it into steps that improve retention and drive success

Highly organized and able to manage multiple accounts while keeping attention to detail

Preferred

Experience using Salesforce, Vitally, or Zoom to manage accounts and connect with customers is a plus

Background supporting customers in healthcare-related industries (dental, optometry, veterinary, or medical) that will help you connect with many of our customers