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HomeServe USA · 2 days ago

Sr Project Manager DTC

Norwalk, CT

Full-time

Onsite

Senior Level, Lead/Staff

$112K/yr - $149K/yr

10+ years exp

HomeServe USA is a company focused on transforming its brand and creative initiatives. The Senior Project Manager will oversee creative workflows, manage timelines and resources, and ensure effective communication across teams to drive project success.

Home Services

H1B Sponsor Likely

Responsibilities

Oversee the full creative workflow from intake through delivery - triaging requests, assigning resources, and ensuring clarity, alignment, and progress across all active projects

Manage timelines, milestones, and communication to keep work moving efficiently, maintaining visibility and accountability across internal teams and stakeholders

Build, maintain, and optimize scalable workflows that drive efficiency, transparency, and consistency across all projects

Monitor performance metrics and lead regular reviews to ensure on-time delivery, clear stakeholder feedback, and continuous operational improvement

Act as the primary liaison between brand and cross-functional teams, driving clear communication, aligned priorities, and accountability to keep every project fully informed and moving forward

Oversee systems, tools, and vendors: serving as admin for the Digital Asset Management (DAM) platform and managing all freelance and agency contracts, scopes, and invoices

Ensure all creative operations and partner activities deliver measurable ROI, tracking budgets, resource use, and process efficiency against broader business goals

Qualification

Creative project managementCreative operationsAsanaAdobe Creative SuiteBynderOperational reportingProject dashboardsAnalytical skillsCommunication skillsOrganizational skillsInterpersonal skills

Required

10+ years of experience in creative project management, creative operations, or agency production (in-house brand or agency)

Proven success managing complex creative workflows across multiple channels and stakeholders

Exceptional communication skills, clear, confident, and collaborative across leadership, creative, and marketing teams

Experience owning operational reporting, project dashboards, and process improvement initiatives

Thrives in fast-paced, highly visible environments with multiple priorities

Strong organizational, analytical, and interpersonal skills with a calm, problem-solving mindset

A natural conductor: you keep the creative train running smoothly on time, and in sync

A clarity champion: you never let vague requests or bottlenecked feedback stall great work

A trusted partner: you earn the confidence of both creative and business teams through reliability and follow-through

A data-driven operator: you believe in measuring what matters and using insights to improve performance

A protector of focus: you guard the creative team's bandwidth and ensure time is spent on high-impact work

Preferred

Expertise in Asana, Bynder (or other DAM systems), Figma, and Adobe Creative Suite a plus

Benefits

Annual Bonus Potential : 10%

Company

HomeServe USA

Glassdoor3.6

HomeServe USA is a provider of home emergency repair service plans.

Founded in 2003

Norwalk, Connecticut, USA

1001-5000 employees

http://www.homeserveusa.com

H1B Sponsorship

HomeServe USA has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)