Function Health · 1 day ago
Lead Analyst, Member Experience
United States
Full-time
Remote
Mid, Senior Level
$90K/yr - $140K/yr
5+ years expFunction Health is focused on detecting cancer early for everyone in the world through AI-powered MRI technology. The Lead Analyst, Member Experience will own the member experience strategy, drive NPS improvements through technical analysis, and lead cross-functional operational changes.
Health CareHealth DiagnosticsMedicalPersonal Health
Responsibilities
Analyze all member feedback and NPS data to identify patterns, root causes, and early warning signals
Design solutions that eliminate recurring issues at the system level, not just resolve individual cases
Drive NPS from the current baseline through data driven improvements
Own the full improvement cycle: issue identification → solution design → implementation → impact measurement
Proactively identify where processes will break as volume and complexity increase
Build analytics and reporting directly from raw data using SQL and lightweight tooling
Define metrics, dashboards, and monitoring systems without relying on existing BI platforms
Build dashboards and tracking systems that provide real time visibility into member satisfaction
Leverage AI tools to prototype workflows, automate analysis, and accelerate insight generation
Run rapid experiments, measure outcomes, and iterate quickly in a resource-constrained environment
Translate analytical insights into actionable recommendations for Product, Operations, and Clinical teams
Lead cross-functional initiatives driven by data, owning execution through to measurable outcomes
Build strong relationships with stakeholders and influence priorities across the organization
Ensure insights turn into durable processes or system changes that scale
Follow through relentlessly to ensure other teams implement necessary changes
Present data driven recommendations to senior leadership and drive accountability for outcomes
Qualification
Required
Advanced SQL skills with experience building analytics from raw datasets
Comfort working without established BI tools; ability to stand up scrappy but reliable reporting
Python or scripting experience is a strong plus
Hands-on experience using AI tools to prototype, automate, and accelerate analytical or operational workflows
Strong experimentation mindset and technical curiosity
Proven ability to identify root causes in customer feedback, implement scalable solutions that prevent recurring issues, and drive measurable improvements in member satisfaction metrics through data-driven decision-making and rapid experimentation cycles
Demonstrated ability to translate member insights into actionable recommendations for Product, Operations, and Clinical teams
Build strong stakeholder relationships without direct authority, and follow through relentlessly to ensure implementation and measure outcomes
Comfortable owning initiatives end-to-end, not just delivering analysis
Exceptional written and verbal communication with the ability to present data-driven insights to senior leadership, coach team members on systematic thinking and problem-solving, and maintain collaborative relationships across all organizational levels
Bachelor's degree or equivalent practical experience
5+ years in analytics, data, operations, or customer experience roles with demonstrated impact
Preferred
Startup or high-growth environment experience is strongly preferred
Prior people management experience is preferred but not required
Healthcare, medical, or regulated service environments
Direct-to-consumer or high-touch service products
Side projects or examples of scrappy, self-directed technical builds
Benefits
Stock options
Comprehensive health, dental, and vision plans for you and your family
Wellness and commuter benefits
Competitive vacation policy
A culture that emphasizes learning
Professional development budget for continued learning
Opportunity to directly impact our mission of saving lives through early cancer detection
Company
Function Health
Function Health is a health platform offering lab tests to help individuals monitor their health.
11-50 employees
Funding
Current Stage
Growth StageTotal Funding
$354MKey Investors
RedpointAndreessen HorowitzPari Passu Venture Partners
2025-11-19Series B· $298M
2024-06-25Series A· $53M
2023-12-31Seed
Leadership Team
Neil Shah
Chief Operating Officer
Recent News
TheRecursive.com
2026-01-24
Med-Tech Insights
2026-01-16
Company data provided by crunchbase