Creighton University · 6 days ago
IT Support Specialist - Service Desk
Omaha, NE
Full-time
Hybrid
Entry, Mid Level
2+ years expCreighton University is committed to providing a safe and inclusive environment, and they are seeking an IT Support Specialist – Service Desk to provide technical solutions for faculty, staff, and students. This role involves troubleshooting and resolving hardware and software issues, documenting workflow, and maintaining knowledge of relevant technologies.
Higher Education
Responsibilities
Assists users, via telephone, remote tool and/or on-site visits, in troubleshooting and resolving Windows and Apple hardware and software issues
Recommends technical solutions for Creighton Users
Documents all workflow using standard incident/request management tools
Solves moderately complex problems and may coordinate required effort from multiple support groups
Basic operational support
May have defined role within a team working towards stated objectives
All workflow and results are documented in a ticketing application
Process and knowledge documentation for all tasks
Moderately complex solution development and implementation for common problems and services
Work incidents and service requests that require moderate planning, testing, evaluating, and coordination
May involve multiple teams and vendors to resolve
Maintains and applies knowledge of Microsoft and Apple hardware, software, and operating systems including Apple, Microsoft and Android mobile technology
Learning new technology and sharing associated knowledge with others
Team meetings and other duties as assigned which may become a permanent duty of the position
Qualification
Required
ITIL Foundations Certification or pass within first 6 months of accepting this position
ITF Certification within first 6 months of accepting this position
Preferred
Bachelor's degree in related area and/or equivalent technical experience
Windows and Apple certifications
Minimum of 2 years combined experience in on or more of the following: Phone, deskside and/or remote based technical support experience for Microsoft and Apple technology
Working with Ivanti and/or Apple JAMF endpoint management platforms (or equivalent)
Supporting mobile devices including Apple, iOS, Android, and Microsoft
Understanding of basic TCP/IP network topologies and related technology
Company
Creighton University
At Creighton, our Jesuit mission shapes our vision.
5001-10000 employees
H1B Sponsorship
Creighton University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (21)
2024 (26)
2023 (10)
2022 (17)
2021 (21)
2020 (15)
Funding
Current Stage
Late StageLeadership Team
John R. Stone, MD, PhD
Co-Founder & Co-Executive Director
Russ Pearlman
Vice President of Information Technology, Chief Information Officer
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