Mobile Device Staging and Support Technician jobs in United States
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Lowry Solutions · 3 weeks ago

Mobile Device Staging and Support Technician

positionBrighton, MI
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Lowry Solutions is focused on providing effective technology solutions, and they are seeking a Mobile Device Staging and Support Technician. This role will involve provisioning and supporting mobile, print, and IoT devices while ensuring adherence to best practices and client specifications.

Information Technology & Services
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Stage and provision the technology we sell according to client specification
Follow documented processes without deviation, escalate any issues to supervision
Monitor and maintain clients’ licenses as part of their lifecycle management
Continuously take initiative to optimize the process and systems for increased efficiency
Maintain and update technical documentation (as needed)
Respond to support requests and cases from end users
Troubleshoot problems using remote access tools and diagnostic utilities
Document customer information, problem or issue and actions taken to resolve using Lowry standard Incident Management process
Access software updates, drivers, knowledgebases, and Frequently Asked Questions (FAQs) to aid in problem resolution
Configure systems and applications and test fixes to ensure problem resolution
Assist with testing of new software releases and report issues as needed
Perform other tasks as directed

Qualification

Mobile Device Management (MDM)Technical competency in operating systemsTroubleshooting skillsKnowledge base documentationOutstanding customer service

Required

Ability to follow documented technical processes with a high level of quality and detail
Experience in connecting mobile devices to networks and installing software using automated methods
Technical competency of mobile and desktop operating systems including Android, Windows Mobile, Apple iOS, and Windows 10 /11
Outstanding customer service
Associates degree or technical trade education in Computer Science, Information Systems or equivalent work experience in a technology or detail/process-oriented role
Experience in troubleshooting problems and handling critical issues
Experience in creating and managing knowledge base documentation for known problems, workarounds, and resolutions

Preferred

Knowledge of Mobile Device Management (MDM) platforms such as: SOTI MobiControl, Workspace One (AirWatch), Microsoft Intune, and 42Gears is not required but a plus
Android, Zebra, or Honeywell certification(s) a plus
SOTI, AirWatch, Intune, 42Gears MDM certification(s) also a plus

Company

Lowry Solutions

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Lowry Solutions ( https://lowrysolutions.com ) was founded in 1974 as a data peripheral supplier and emerged as a leading re-seller of hardware, software, and supplies in the barcode industry.
dateFounded in 1974
location
Brighton, MI, US
people-size51-200 employees
web-link
https://lowrysolutions.com

H1B Sponsorship

Lowry Solutions has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)

Funding

Current Stage
Growth Stage

Leadership Team

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Mike Lowry
President/CEO
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Mark Muehlenbeck
CFO
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Company data provided by crunchbase