Southeast Orthopedic Specialists ยท 4 weeks ago
Front Office Representative
St Augustine, FL
Full-time
Onsite
Entry Level
1+ years expSoutheast Orthopedic Specialists is the largest private orthopedic practice in Northeast Florida, dedicated to providing five-star orthopedic care. The Front Office Representative will be the first point of contact for patients, responsible for managing check-ins, verifying insurance, collecting payments, and scheduling appointments to ensure a smooth and welcoming experience for patients.
Health Care
Responsibilities
Welcome and check in patients, notify providers of arrivals
Collect accurate demographics, insurance, and required authorizations/referrals
Handle patient payments, co-pays, and account balances; balance cash drawer daily
Verify insurance eligibility and benefits, escalating complex cases as needed
Schedule and update patient appointments, follow-ups, and referrals
Scan and maintain patient records and documentation in the EMR system
Provide clear communication to patients regarding wait times, billing, and procedures
Maintain confidentiality and a professional, organized front office environment
Qualification
Required
High school diploma/GED required; additional healthcare/administrative training preferred
Minimum 1 year of patient registration/front office experience in a medical or healthcare setting
Knowledge of insurance rules, regulations, and medical terminology
Strong customer service, communication, and computer skills
Ability to multitask, stay organized, and remain professional under pressure
Preferred
Bilingual (English/Spanish) strongly preferred
Benefits
Competitive health & welfare benefits+ HSA
Monthly stipend for extra coverage
401(k) with company match
24/7 Employee Assistance Program
PTO, paid holidays, AND appreciation events
Company
Southeast Orthopedic Specialists
Southeast Orthopedic Specialists is a medical practice company that provides bones, muscles, and joint treatment in Jacksonville.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Amanda Hartley, PHR SHRM-CP, OHCC, O-CHCP
Chief Compliance Officer/ Director of Human Resources
Company data provided by crunchbase