CFSB · 1 month ago
Associate, Bank Operations
New York, NY, US
Full-time
Onsite
Entry Level
$65K/yr - $75K/yr
1+ years expCFSB is a full-service payments, lending and banking provider that delivers global financial services through a personal approach. They are seeking a detail-oriented and proactive Associate, Bank Operations who will focus on abandoned and unclaimed properties.
BankingCommunitiesFinancial ServicesLending
Responsibilities
Run daily/weekly dormancy and escheatment reports to identify eligible accounts across product lines (checking/savings, cards, remittances, gift cards)
Validate dormancy triggers (e.g., period of inactivity, returned mail, undeliverable statements) and customer contact details
Prepare and send due diligence notices (mail/email) within mandated timelines; track responses and reactivation outcomes
Process state escheat filings (pre‑escheat, remittance, and post‑escheat confirmations) and reconcile balances with Finance/GL
Post required general ledger entries and ensure journal support aligns with filings and remittances
Maintain audit trails: notices, dates, amounts, account evidence, and state reporting artifacts
Coordinate with Customer Service to reactivate accounts when customers respond; reverse escheat workflow where appropriate
Partner with Compliance/Legal on policy interpretation and changes to state rules
Work with Finance on monthly close impacts, reconciliation, and remittance confirmations
Coordinate with Technology/Data teams on report logic, file formats, and secure data transfer to state portals/vendors
Engage Customer Experience on outreach templates and clear customer guidance
Research and resolve customers’ inquiries
Work collaboratively with internal teams to ensure client satisfaction and successful project completion
Generate and compile data for internal/external audits. Which may include MRA remediation related 314 rule
Perform quality control checks to ensure all processing and posting are accurate
Perform other duties as assigned by Management
Qualification
Required
Bachelor's Degree or equivalent work experience in a related field
1–3 years of banking operations experience (deposit ops, card ops, payments, reconciliations, or settlements)
Familiarity with escheatment/unclaimed property processes (dormancy, due diligence, reporting, remittance)
Excellent verbal, written, interpersonal communication and leadership skills are essential
Proven track record of effectively working in cross-functional teams, communicating effectively with the vendors/partners, customers, and internal teams
Preferred
Roll-up-your sleeves entrepreneurial approach desired
Company
CFSB
Founded in 2001, CFSB is a full-service payments, lending and banking provider that delivers global financial services through a personal approach.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Estee Stern
SVP, Chief Information Officer and Chief Technology Officer
Nick Grove
SVP, Chief Compliance Officer / BSA Officer
Recent News
Fintech Nexus
2023-12-28
2023-12-28
Credit Union Times
2023-12-28
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