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PTR Global · 9 hours ago

Principal Experience Designer

Irving, TX

Full-time

Hybrid

Lead/Staff

8+ years exp

PTR Global is a company focused on enhancing digital experiences, and they are seeking a Principal Experience Designer to collaborate with technology, product, and business teams. The role involves translating customer needs into engaging digital experiences and advocating for the customer through human-centered design methods.

Information Technology & Services

Hiring Manager

Matt Gantt

Responsibilities

Collaborating with technology, product, and business teams to uncover customer and business needs — then translating them into intuitive and engaging digital experiences

Translating complex ideas into understandable concepts that evolve and enhance the product experience

Engaging in portfolio prioritization to help set the strategy and product road map for the team

Managing through shifting priorities to provide clear direction and input on product prioritization and support early product definition

Advocating for the customer through human-centered design methods, including: discovery, research sketch sessions, and user testing

Championing prioritization of design centered product enhancements grounded in research and analysis

Working with partners and teams across various geographies

Embracing and advocating for an experience mindset

Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer or associate pain points and opportunities

Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams

Driving end-to-end product design by:

Working with researchers to understand customer needs and define opportunities through usability and empathy studies

Framing problems, defining insights, and designing new methodologies/practices to serve customer needs

Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes

Planning and facilitating workshops with internal and external stakeholders to align with business needs

Designing within existing — and creating new — standards to contribute to our internal design system, best practices, and guidelines

Storytelling and presenting visual concepts to various stakeholders

Guiding the creation of high fidelity design assets for acceptance, development, and delivery to market in partnership with product, design, business, and tech

Qualification

User experience designDesign toolsCross-channel experiencesDesign system familiarityCross-functional team managementStorytellingCollaborationFacilitation