East Bank Club ยท 3 weeks ago
Salon Receptionist
Chicago, IL
Full-time
Onsite
New Grad, Entry Level
$19/hr - $19/hrEast Bank Club is seeking a friendly and organized Salon Guest Service Representative to join their team. The role involves being the first point of contact for clients, providing exceptional customer service, managing appointments, and ensuring a smooth salon experience.
CommunitiesFinancial ServicesFitness
Responsibilities
Greet clients warmly and assist them with scheduling appointments, inquiries, and salon services
Manage phone calls, emails, and walk-ins, providing accurate information about salon services, pricing, and availability
Coordinate and confirm appointments, ensuring the salon schedule is optimized for efficiency
Process payments and maintain accurate records of sales and transactions
Maintain cleanliness and organization at the reception area, retail display, promotional materials, and refreshments
Handle customer feedback and complaints professionally, seeking timely resolution and customer satisfaction
Collaborate with salon staff to ensure a seamless and delightful customer experience
Upsell salon products and services to clients based on their needs and preferences
Qualification
Required
Ability to multitask, works well under pressure, and able to work in a fast paced environment
Ability to work weekend day and be evening shift
Exceptional organizational, written and oral communication skills
Ability to problem-solve on the spot
Standing, sitting, smiling and communicating for sustained periods of time
Frequent lifting up to 25 pounds
Movement with fingers, hands, wrists and arms
Ability to grasp and reach, sometimes above shoulder level
Ability to stoop, kneel and crouch
Preferred
Experience with working in a luxury, upscale environment with strong hospitality focus
Benefits
Paid Time Off
401(k) with company match up to 3%
Value Sharing (Profit sharing)
Holiday Bonus
Paid Parental Leave
Comprehensive health, vision, and dental insurance
HSA and FSA enrollment options
Short- & Long-Term Disability options
Life Insurance: Basic coverage equivalent to annual income, with voluntary options for additional coverage
Long-Term Care options: Coverage up to 50% of annual income
Accident and Critical Illness Insurance
EAP (Employee Assistance Program)
Pet Insurance through MetLife
Free workout privileges
Employee discounts in the Pro Shop, Spa & Salon services and in the Market
Parking and transit benefits (pre-tax deduction)
Access to Tickets at Work discounts
Tuition reimbursement
Company
East Bank Club
East Bank Club opened its doors on December 15, 1980 with 3,000 members and 100 employees. At that time, building an exercise, recreation
Founded in 1980
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Mel Kleist
Chief Executive Officer
Brett Gargano,CPA
Chief Financial Officer
Company data provided by crunchbase