OneTrust · 16 hours ago
Senior Support Analyst
Atlanta, GA
Full-time
Hybrid
Senior Level
$71K/yr - $107K/yr
5+ years expOneTrust is a company dedicated to enabling organizations to use data and AI responsibly. They are seeking a Senior Support Analyst to provide ongoing technical support and troubleshooting for their customers while collaborating with product teams to resolve issues and improve the customer experience.
Artificial Intelligence (AI)ComplianceCyber SecurityData GovernanceInformation TechnologySoftware
Responsibilities
Take support cases from the Level 2 or 3 support queue (as appropriate) and work with the customer to troubleshoot and resolve the issue
Actively and autonomously manage a varied workload of customer support cases, keeping customers regularly updated on progress
Collaborate across OneTrust, including with our product teams, to troubleshoot issues, identify root causes, and provide solutions
Continue to develop and maintain deep knowledge of specific areas of the OneTrust platform (and supporting technologies) by attending office hours, completing regular release training, etc
Build privacy industry expertise, including maintaining CIPP/E / CIPM certifications
Contribute more broadly to the OneTrust support community, including creating knowledge articles and process improvements
Work independently to manage your time and commitments while meeting agreed performance
Step into and take over escalated cases from Associate/Support Analyst levels and where the customer is unhappy, or the solution is unclear
Qualification
Required
Excellent oral and written communication skills
Technically adept
Eager to learn and quick to pick up new skills
Able to work independently while still contributing to a team
Hardworking and determined individual focused on providing a great customer experience while building rapport
Independent worker who can solve complex customer problems in a creative manner
Excited to find creative solutions to complex customer problems
Able to manage and prioritize a varied workload while meeting SLAs and deadlines
Focused on quality and attention to detail
Dedicated to providing a great experience and able to build a rapport with customers
Degree, higher education qualification or 5-7 years' work experience in a similar role
Either demonstrated experience working with the OneTrust Privacy platform, or relevant technical skills e.g. web/mobile development stack (HTML, CSS, Javascript, React), APIs/integrations
Ability to learn rapidly, and master the OneTrust Privacy platform
Complex analytical problem-solving skills
Continuous improvement mindset and ability to contribute to process improvement
Highly developed written and verbal communication skills, with ability to effectively communicate complex information in accessible language via phone, video and e-mail
Ability to work with and troubleshoot complex, web-based software suites
Working knowledge of development processes, different operating systems, browsers, and programming languages
Flexible attitude and willingness to work alternative shift patterns e.g. late shifts, weekends to support coverage, new releases
Preferred
Privacy industry experience, or CIPP/E / CIPM certified
Language skills (French, German, Spanish, Portuguese)
Familiarity with IAB TCF 2.0 framework
Familiarity of privacy, ethics, security, compliance, or sustainability concepts or industry trends
Working knowledge of containerization, orchestration, and related infrastructures such as Docker, Kubernetes, OpenShift
Basic Knowledge of relational databases such as MySQL
Knowledge of public cloud infrastructure such as AWS, Azure and Google Cloud (AKS, EKS, GKE, Drivers, Storage, VPN, Subnets)
Linux and Windows Administration skills
Experience with HTML, CSS, Javascript
Benefits
Comprehensive healthcare coverage
Flexible PTO
Equity RSUs
Annual performance bonus opportunities
Retirement account support
14+ weeks of paid parental leave
Career development opportunities
Company-paid privacy certification exam fees
Company
OneTrust
OneTrust is the AI-Ready Governance platform helping organizations accelerate innovation while ensuring responsible data use.
1001-5000 employees
H1B Sponsorship
OneTrust has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (8)
2022 (104)
2021 (110)
2020 (94)
Funding
Current Stage
Late StageTotal Funding
$2.07BKey Investors
Generation Investment ManagementSoftBank Vision FundTCV
2023-07-24Series Unknown· $150M
2023-03-31Secondary Market· $1B
2021-04-06Series C· $210M
Leadership Team
Kabir Barday
Founder, CEO
Guido Torrini
Chief Financial Officer
Recent News
Hypepotamus
2025-12-24
2025-12-02
Company data provided by crunchbase