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PRC · 3 weeks ago

Lead Client Services Coordinator/ Housing Navigator

PRC LOCATION, San Francisco, CA, US

Full-time

Onsite

Mid Level

$69K/yr - $71K/yr

4+ years exp

PRC Baker Places is a non-profit organization dedicated to serving the San Francisco community through various supportive services. The Lead Client Services Coordinator/Housing Navigator is responsible for ensuring clients receive efficient and compassionate service while navigating housing stabilization and emergency financial assistance programs.

Funding PlatformHealth CareMental HealthNon ProfitService IndustrySocial Assistance

Responsibilities

Meeting with clients and responding to telephone, fax, and email inquiries in a timely, professional, and courteous manner

Ability to work in a fast-paced environment

Ability to work with a diverse client base, including those recently released from custody, homeless, multiply diagnosed and people with diverse sexual orientations and gender identities

Determining eligibility, processing applications, and inputting data accurately in both electronic and hard-copy systems

Developing and maintaining relationships with referring agencies and providers to ensure accuracy and reduce barriers

Keeping up with community resources for referrals

Understanding and articulating all aspects of client services policies and procedures including client grievance procedures, language access and accommodation policies, confidentiality/HIPAA, etc

Assess clients living with HIV for housing eligibility across all housing options

Prepare housing plans with clients to set goals and benchmarks during the process

Effectively manage caseloads, comply with policy and procedures, workflows, and meet documentation requirements

Identify social determinants of health needs other than housing and work with client and staff to refer client to internal and external resources

Connect with external case management resources as appropriate

Assess clients for substance use and mental health disorders that may require 90-day treatment and make appropriate referrals

Coordinate with case managers from participating agencies to facilitate long term housing placement

Other duties as assigned

Promote agency mission, purpose, and values in relationships with internal and external partners

Qualification

Social WorkHousing NavigationFluency in SpanishMicrosoft ExcelUnderstanding Socioeconomic NeedsFair HousingCPR CertificationFirst Aid CertificationCommunication Skills

Required

Bachelors Degree in Social Work, Psychology, Human Services, Public Health, or a related field is preferred; alternatively, four years of equivalent experience in social services or housing navigation is acceptable

Understanding the socioeconomic needs of low-income communities

Strong verbal and written communication skills

Ability to assist many clients efficiently, professionally, and courteously

Proficiency in Microsoft Excel, Word, and Access

Fluency in both Spanish and English required

Familiarity with HIV/AIDS, substance use, mental health issues, and experience with the San Francisco non-profit service model or harm-reduction approaches

Knowledge of fair housing, harm reduction, housing-first principles, and accommodations

Ability to work independently with minimal supervision and manage diverse tasks

Must complete and maintain CPR and First Aid certifications upon hire

Must pass CDSS licensing background check and FBI/DOJ background check before hire

TB test required prior to hire and annually thereafter