CCMSI · 3 weeks ago
WC Claims Supervisor (Texas Jurisdiction)
US-TX-Dallas
Full-time
Hybrid
Senior Level
$90K/yr - $100K/yrCCMSI is a leading Third Party Administrator specializing in risk management solutions, seeking an experienced Workers’ Compensation Claim Supervisor for their Dallas office. The role involves leading a team of adjusters in managing Texas jurisdiction claims, ensuring compliance, mentoring staff, and overseeing the full claims lifecycle.
Financial ServicesInsuranceRetail
No H1B
Responsibilities
Lead, coach, and develop a team of up to 6 Workers’ Compensation adjusters, providing ongoing guidance, performance coaching, and professional development
Oversee a team caseload of approximately 400-500 Texas Workers’ Compensation claims across multiple accounts and industries
Review, assign, and supervise all claim activity to ensure compliance with CCMSI Corporate Claim Standards, client-specific handling instructions, and Texas Workers’ Compensation laws
Ensure claims are investigated, evaluated, reserved, negotiated, and resolved accurately and timely throughout the full cradle-to-grave claims lifecycle
Conduct file reviews, quality audits, and diary management oversight to ensure consistency, compliance, and best practices
Provide oversight of reserve establishment and reserve authority, including review of medical, legal, damage estimates, and related invoices
Authorize claim payments and negotiate disputed bills, invoices, and settlements in accordance with established authority and industry standards
Directly handle or oversee complex and litigated claims, including coordination with legal counsel and external vendors (e.g., defense attorneys, surveillance, case management)
Partner with clients, carriers, and internal teams to resolve escalated or complex claim issues
Support onboarding, education, and training initiatives aligned with CCMSI and Texas-specific requirements
Lead by example, reinforcing CCMSI’s Core Values, Best Practices, and client expectations
Participate in minimal travel for file reviews and quarterly team meetings
Qualification
Required
Supervisory experience in Texas Workers' Compensation claims
Active Texas Adjuster License
Strong knowledge of Texas WC statutes, processes, and compliance
Ability to manage competing priorities in a fast-paced environment
Proficiency with Microsoft Office (Word, Excel, Outlook)
Reliable, predictable attendance within client service hours
Preferred
Prior experience supervising multiple accounts
Strong coaching and mentoring skills
Detail-oriented, collaborative leadership style
Experience partnering directly with clients and carriers
Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required
Benefits
4 weeks PTO + 10 paid holidays in your first year
Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
Career growth: Internal training and advancement opportunities
Culture: A supportive, team-based work environment
Company
CCMSI
CCMSI is a third-party administrator for workers' compensation and property/casualty self-insurance programs.
Founded in 1978
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
G
G. Bryan G. Bryan Thomas
President/CEO
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