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Tucson Medical Center · 1 day ago

Desktop Computing Analyst Lead

Tucson, AZ

Full-time

Onsite

Mid, Senior Level

3+ years exp

Tucson Medical Center is seeking a Desktop Computing Analyst Lead to analyze and evaluate personal computer products and systems. The role involves planning, designing, and installing complex PC systems, providing direction and training to less experienced analysts, and troubleshooting various desktop and LAN application problems.

Health Care

H1B Sponsor Likely

Responsibilities

Analyzes and evaluates personal computer (PC) products and systems available; analyzes products for compatibility, expandability, ease of use and support

Participates in the configuration and customization of products

Plans, designs and installs the most complex PC systems, providing direction and training to less experienced PC Analysts

Implements approved protocols to standardize hardware configuration and applications

Creates and communicates status reports in accordance with department standards

Assembles, configures, and tests new equipment, and coordinate with vendors to resolve technical issues

Utilizes, defines and installs complex microcomputer and LAN applications and configurations for both Hardware and Software

Troubleshoots and remedies complex Desktop/LAN/Application problems that span systems

Develops and implements maintenance and back-up plans

Defines and implements appropriate equipment allocation processes and maintains the asset tracking system

Resolves problems, or follows proper escalation process within defined SLA timeframes; sets expectations for resolution with customers on issues that have escalated outside of the pre-defined time frames

Identifies and corrects problem hardware/software trends

Validates that SOW and/or SLAs are complete, accurate, and understood by customers and coworkers

Provides education and technical support to successfully meet needs of co-workers

Follows up with customers on completion of task/problem using defined follow-up process

Ensures that escalated calls are closed with quality resolution for both customer and department

Adheres to TMCH organizational and department-specific safety, confidentiality, values policies and standards

Performs related duties assigned

Qualification

PC product evaluationDesktop troubleshootingLAN applications configurationUser trainingTechnical report writingData analysisCustomer communicationProblem-solving

Required

Bachelor's degree, or an equivalent combination of relevant education and experience

Three (3) years of desktop computer experience. Additional experience may substitute for education requirement on a year-for-year basis

Knowledge of personal computer (PC) products and systems and how to evaluate and trouble shoot issues

Skill in analyzing PC products and systems, and training users

Skill in providing guidance and training to other desktop staff

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations

Ability to write reports, business correspondence, and procedure manuals

Ability to effectively present information and respond to inquiries or complaints from employees, patients and/or their representatives, and the general public

Ability to calculate figures and compute rate, ratio, and percent and to draw and interpret bar graphs; ability to apply basic algebraic concepts

Ability to define problems, collect data, establish facts, and draw valid conclusions

Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables

Company

Tucson Medical Center

TMC is Southern Arizona's leading provider for emergency care and pediatric care (including Tucson's first Pediatric Emergency Department)

Founded in 1927

Tucson, Arizona, USA

5001-10000 employees

https://www.tmcaz.com/

H1B Sponsorship

Tucson Medical Center has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2023 (1)