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MCI USA · 1 day ago

Association Solutions Coordinator

Washington, United States

Full-time

Onsite

Mid Level

3+ years exp

MCI USA is an established, family-friendly company offering outstanding benefits and significant growth opportunities. The Association Solutions Coordinator is responsible for daily customer service, payment processing for membership services, and credentialing communications, ensuring seamless support and engagement for all members.

Event Management

Responsibilities

Serve as primary membership services email and phone contact for association

Answer questions regarding member benefits, membership categories, and application process; identify any reported “roadblocks” or process problems

Support membership renewal cycles and address day-to-day phone and email member inquiries and requests, including updating member profiles, revising invoices, membership status, receipt of payment, and MLA W-9 forms

Process any manual membership payments in a timely fashion

Monitor, triage, answer, or route “websupport” general email box

Manage online login requests; assist users with login issues or email changes

Draft and save all certificates, notification letters and employer letters in shared association drive

Print & mail AHIP packets and employer letters

Identify via report and follow-up in regard to AHIP renewal notices and expired AHIP memberships

Manage institutional requests for registration bulk purchasing, including invoice creation

Assist with creating speaker registrations pre-conference

Create registration discount coupons and communicating with attendees in keeping with Association policy

Manage customer service for client’s Electronic Funds Transfer System (EFTS) for library interlibrary loan transactions, including institutional personnel access, manual payments, and service inquiries or problems

Serve on appropriate MCI USA Matrix Teams; and function as an MCI USA Team Member in accordance with MCI’s corporate vision and guiding principles

All other duties as assigned

Qualification

Customer serviceMicrosoft OfficeProject managementDatabase familiarityWriting skillsMulti-taskingCommunication skillsOrganizational skillsAttention to detailIntegrity

Required

AA or Bachelor's degree or equivalent

at least three years' experience in an electronic customer service environment

Excellent communication skills (written & oral)

Technical proficiency with Microsoft Office (Teams, Word, Excel, Outlook, PowerPoint), general computing skills, and familiarity with databases

Applicant must be extremely organized, diligent, able to multi-task, and operate with only the highest degree of integrity

Preferred

Experience or interest in membership associations, public charities, accreditation services and events management a plus

Ability to provide excellent customer service even in difficult situations or with difficult users

Experience with complex customer service systems or Association Management Systems

Benefits

PTO

13 paid Company Holidays, including closure Christmas Eve - New Year’s Day

401K

Medical, Dental, Vision and Supplementary Insurances

Employer-paid Group Life Insurance, Short-Term and Long-Term Disability

Employer-paid Family Building Benefit (fertility, adoption, & surrogacy)

Employer-paid Mental Health Benefit

Pet Discount Program

Company

MCI USA

Glassdoor3.8

MCI USA engage and activate their target audiences, building community and boosting client performance. It is a sub-organization of MCI Group Holding.

Founded in 1989

Mclean, Virginia, USA

201-500 employees