Foundever · 3 weeks ago
Technical Customer Support Specialist
Orem, UT
Full-time
Hybrid
New Grad, Entry Level
$19/hr - $19/hrFoundever is a global leader in the customer experience (CX) industry, seeking a Technical Customer Support Specialist to support a prestigious rewards program. The role involves providing email and chat support to customers while assisting them with travel and other services.
AdvertisingConsultingCustomer ServiceOutsourcing
No H1B
Responsibilities
Supporting a prestigious rewards program through email and chat-only technical support
Assist customers with travel across 100+ leading airlines and hotels, exclusive fitness classes, and limited-edition art and decor collections
Handle multiple chats simultaneously
Explain complex topics to encourage customers to use our products or services while meeting performance goals
Document interactions and escalate issues with empathy to enhance customer experiences
Qualification
Required
Strong technical aptitude with the ability to troubleshoot and navigate multiple systems, email, chats and software platforms
Must legally be able to work in the US
Must be at least 18 yrs of age
Highschool diploma or equivalent
The flexibility to work various shifts, including evenings and weekends
Must pass a background check
Strong verbal and written communication skills
Proficiency in using technology, including navigating multiple systems or software platforms to resolve customer inquiries
Ability to handle multiple chats simultaneously while maintaining accuracy and efficiency
Strong problem-solving, empathy, adaptability, and reliability
Clearly explain complex topics to encourage customers to use our products or services while meeting performance goals
Document interactions and escalate issues with empathy to enhance customer experiences
Preferred
Candidates with a college education are strongly encouraged to apply; however, equivalent experience will also be considered
Benefits
Comprehensive benefits including medical, dental, life and vision insurance
Company-matched 401K contribution
Paid vacation time
EAP and wellness program
Employee discounts
Referral bonuses
Company
Foundever
Foundever is a customer experience company that offers AI and CX analytics, strategy, design, metaverse, and CX channel solutions.
Founded in 2019
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Michelle Parks
CEO - U.S. Market
Ana Athayde
Chief CX Technology Strategy and Partnerships
Recent News
2025-10-31
Company data provided by crunchbase