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WinnCompanies · 1 month ago

Occupancy Specialist II (Jackson Park Terrace)

4036 - Jackson Park Terrace, 6040 S Harper Avenue, Chicago, Illinois, United States of America

Full-time

Onsite

Mid Level

$23/hr - $25/hr

3+ years exp

WinnCompanies is a nationally recognized leader in apartment community management and development, and they are seeking an Occupancy Specialist II to assist with tenant recertifications at Jackson Park Terrace in Chicago, IL. The role involves processing recertifications, ensuring compliance with regulations, and providing excellent service to residents and clients.

Financial ServicesProperty DevelopmentProperty ManagementReal Estate

Responsibilities

Process initial, interim and annual recertifications

Notifying residents of their impending recertifications using notices supplied by Property Management Software

Conduct the recertification interviews with residents

Review each recertification to ensure that all checklist items are complete

Send recertification verification forms to the appropriate agencies (e.g., Social Security Administration, place of employment, welfare agency, Veterans Administration) relevant banks and other organizations (e.g., drug stores)

Complete the recertification worksheet necessary to prepare the voucher (i.e., Form 50059) for the local HUD office, state agency, or local housing authority; this includes ensuring that the resident signs the recertification (HUD sites only)

Complete the recertification worksheet so that the annual Tax Credit reports (Tenant Income Certification TIC) may be prepared for the state compliance agency. This includes having the resident sign all applicable paperwork

Assist the Property Management staff with preparing for the property review by owners, regulatory agencies, auditors, etc., as necessary

Ensure all information is accurate and entered in the Property Management Software

Comply with company policies regarding the proper treatment of Tax Credit and Resident files

Assist the Property Management staff with all facets of the move-in process

Ensure that files comply with the regulations of all funding/regulatory agencies, such as HOME and HIF

Ensure recertifications are fully completed and executed with Property Manager and resident signatures by the date due

Ensure the proper treatment of residents’ personal and private information; maintaining such records in accordance with local, state and/or federal law

Ensure that the recertification reporting calendar is followed and that all recertification reports and letters to tenants are run and delivered timely

Ensure all prospect information is maintained and managed in a waitlist and in compliance with regulations for waitlist management; including but not limited to completion of guest cards, purging the waitlist at periodic intervals to ensure active and available prospects are at the top of the list, keeping in contact with the top prospects to ensure interest continues when vacancies become available, etc

Engage in marketing activities to increase prospect activities

Show vacant apartments or take prospects on property tours to solidify interest and pre-qualify applicants as necessary explaining income qualifications and required documentation for certification process

Assist Property Management with PBA, Project Based Section 8 or other subsidy contract renewals, including calculation of utility allowances (HUD Contracts)

Perform special assignments as needed

Qualification

Recertification experienceProperty management softwareCustomer service skillsMicrosoft OfficeTax Credit Specialist certificationCertified Occupancy Specialist certificationOrganizational skillsVerbal communicationWritten communicationDetail-oriented

Required

High school diploma or GED equivalent

3-5 years of relevant work experience

Experience completing recertification, specifically for Low Income Housing Tax Credit and/or Project-based Section 8 program(s)

Experience with computer systems, including web-based applications and Microsoft Office

Excellent customer service skills

Solid verbal and written communication skills

Good organizational and administrative skills

Ability to consistently meet required deadlines and follow schedules

Ability to complete repetitive tasks with a high level of detail

Ability to process initial, interim and annual recertifications

Ability to plan and schedule 4 months of work activity

Preferred

Associate's degree

Experience with Real Page or One Site property management software

Tax Credit Specialist (TCS) and / or Certified Occupancy Specialist (COS) certification preferred

Benefits

Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)

401(k) plan options with a company match

Various Comprehensive Medical, Dental, & Vision plan options

Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution

Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance

Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)

Tuition Reimbursement program and continuous training and development opportunities

Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options

Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)

Flexible and/or Hybrid schedules are available for certain roles

Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families