Universal Orlando Resort · 23 hours ago
Director, Digital Product Management – F&B and Retail
Orlando, FL
Full-time
Onsite
Director/Executive
10+ years expUniversal Orlando Resort is focused on enhancing the Guest experience through innovative digital product strategies. The Director of Digital Product Management will lead a team to develop and implement product strategies across various Universal destinations, driving customer satisfaction and business transformation.
Entertainment
Responsibilities
Lead development of product strategies and implementations for Universal Orlando, Universal Studios Hollywood, Universal Studios Japan, focused on driving customer experience and business transformation
Provide Executive leadership for a team of Digital & Technology Product Managers, responsible for stakeholder engagement, cross-functional collaboration, roadmap prioritization and requirements alignment
Partner with other Digital & Technology leaders including Solution Architects, Software Engineers, Program Management, and Quality Assurance, to collectively drive planning, solutioning, development, and deployment of digital capabilities for Universal Destinations
Lead Guest and Team experience transformation initiatives over a multi-year horizon for Universal Destinations globally
Oversee the creation of new digital capabilities for Guests and Team Members, with a focus on creating an integrated end-to-end experience across the customer journey
Develop and launch innovative experiential concepts and platforms to address guest satisfaction and business growth opportunities
Develop business case and value proposition for new product development and ongoing enhancements
Drive a continuous focus on experience optimization, by regularly gathering and synthesizing consumer, operational, and business insights, to identify and prioritize product enhancements
Advocate for the customer experience on cross-functional projects
Lead a Team of Product Managers to deliver upon the collective product vision Universal Destinations & Experiences
Set and manage team strategic direction, prioritization, resource planning, deliverables, and timelines
Lead collaborative, cross-functional teams with a combination of Product, Business and IT stakeholders, to drive Product planning, delivery, implementation, and ongoing support
Work closely with other Product Executives responsible for others facets of the Guest experience, to maintain cross-product alignment for a seamless end-to-end experience
Partner with Digital Technology to drive product architecture and delivery, regularly making critical business decisions around scope, time, and budget considerations, balanced against a relentless focus on the Guest experience
Participate on the Digital Experience Product Executive Leadership team, providing executive decision-making, team resource and talent planning, and priority management
Drive the development of Guest and Team member digital capabilities across the entire product life cycle – from concept development, concept testing, user experience design, technical design, technical delivery, testing, and implementation
Design, implement and manage end-to-end experiences and enhancements across all customer touch points and channels
Develop, evaluate, and implement overall experience strategies and related tactics, striving to create a simple and seamless Guest experience
Conduct analysis as needed to determine best path for solving business problems, opportunities that may include process improvement, system enhancements, user training, and/or an enhanced product offering
Act as the subject matter expert (business owner) for new products, integrating with key stakeholder teams to ensure ongoing product success
Proactively evaluate Guest experience strengths and pain points from all perspectives, to identify opportunities for new and/or improved experience delivery capabilities
Develop and frame up product recommendations with associated cost, value and experience analysis, to gain approval and funding for development
Collaborate and liaise with key business partners to establish product goals and objectives
Ensure product alignment with the holistic experience transformation vision
Develop an ongoing approach for measuring the success of newly implemented experience enhancements, to enable well-informed future product planning
Establish the product roadmap and coordinate with key partners to manage product delivery and implementation timelines
Partner with other UDX Digital Product team to ensure product best practices, dependencies and integration points are considered during roadmap and release planning
Establish product backlog priorities for release and sprint planning, considering new capabilities, minor enhancements, and defect fixes
Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities
Performs other duties as assigned
Qualification
Required
Bachelor's degree required - Business, Technology, Digital Marketing, or Industrial Engineering preferred
10+ years in Product Management, Digital Marketing, E-Commerce, Digital Experience Design, Industrial Engineering, Technology, or related fields
Expert knowledge of large scale transformation initiatives
Experience integrating marketing and experience technologies
Experience leading, coaching, and developing teams
Experience in large scale program planning and implementation
Expert at stakeholder and partner management
Experience with executive level communication
Demonstrated ability to drive work through collaboration and relationship building
Excellent analytical, written and oral communication skills, and be able to explain complex concepts both concisely and simply
Demonstrated ability to define and execute strategic initiatives
Strong critical thinking and problem-solving skills, with an ability to understand broad concepts, identify connection points and gaps, and establish product strategies that align with the broader vision and support Guest and business strategies
Demonstrated analytical and technical skill set, with an ability to synthesize and analyze product-related data across an array of sources (e.g. Marketing, Consumer Insights, Industrial Engineering, etc.), to evaluate product effectiveness
Extremely strong communication and presentation skills, with an ability to influence senior leadership by developing and clearly framing up options, analysis and recommendations
Strong organizational skills with an appropriate balance of attention to detail and agility to deliver in a fast-paced environment
Demonstrated ability to lead collaborative, cross-functional project teams with a wide range of stakeholders and key partners
Experience supporting an operating environment, with a focus on ensuring that strategies are sound and viable from Business perspective
Diligent, flexible, resourceful, independent worker with a strong work ethic
Strong communicator capable of delivering concise messages to various audiences
Positive attitude, team player with professional demeanor
Intellectual curiosity and strong willingness to learn
Consistent attendance is a job requirement
Preferred
Master's degree preferred
Company
Universal Orlando Resort
For years, we’ve been creating a legacy of unforgettable experiences for our Guests.
10001+ employees
H1B Sponsorship
Universal Orlando Resort has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (8)
2023 (5)
2022 (5)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Tracey Stockwell
CFO
Bobby B. Belzeski
Human Resources Business Partner
Company data provided by crunchbase