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Universal Destinations & Experiences · 7 hours ago

Manager, Claims Management - Universal Kids Resort

Frisco, TX

Full-time

Onsite

Senior Level

5+ years exp

Universal Destinations & Experiences is seeking a Manager for Claims Management at Universal Kids Resort. This role is responsible for overseeing liability claims, managing the Workers’ Compensation program, and implementing risk mitigation strategies while collaborating with various stakeholders to ensure effective claims handling and compliance.

FilmLeisureMechanical EngineeringParksRecreationResorts

Responsibilities

Manages Liability claims and litigation by working with internal and external partners to request, gather, and evaluate documentation and evidence to include reviewing and responding to discovery requests, pleadings, working with internal partners and outside counsel to schedule and attend site inspections, mediations, and meetings with outside counsel. Responsible for managing the relationship with outside defense counsel

Manages the Workers’ Compensation program by collaborating with business leaders, Comcast Risk Management, the Third-Party Administrator, and medical providers to ensure clear communication with injured Team Members. Oversees claim evaluation, documentation collection, submission, and follow-up to facilitate effective claims management

Reviews, investigates, and audits incident reports and data involving guests, third parties, and injured Team Members. Establishes reports to track relevant information on claims and litigation and to track and report on trends to the business to support risk mitigation efforts

Assists in developing and maintaining a Transitional Duty program to include job identification and assignment, department and employee liaison, job rotation, meetings, pay/time adjustments, and permanent assignments as necessary

Assists in developing and provides training and education opportunities to internal business partners on Risk Management and Workers’ Compensation

Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and Team Member involvement activities

Perform other duties as assigned

Qualification

Workers' Compensation managementLiability claims managementRisk Management principlesData AnalyticsTexas tort lawsQuantitative reasoningCase organization skillsCommunication skillsNegotiation skillsConflict resolution skillsPresentation skills

Required

Must be a self-starter capable of working with various elements within a diverse organization to provide the highest level of service

Knowledge of relevant Workers Compensation laws and claims management principles in Texas

Knowledge of relevant Texas tort and civil procedure laws

Data Analytics with root cause analysis experience

Quantitative reasoning skills with strong conflict resolution skills

Strong presentation and writing skills. Strong communication skills

Case organization skills with strong negotiation skills

Ability to make independent judgments based upon known facts

Consistent attendance is a job requirement

Bachelor's degree is required in Business Management, Risk Management, Law, Health Care Admin, HR, or related field

5+ years of Risk Management and Claims experience to include liability, Workers' Compensation, and managing litigation is required. Experience should include managing Workers' Compensation and Liability claims in the State of Texas; or equivalent combination of education and experience

Preferred

ARM, CRM, and/or licensed adjuster preferred

Ability to work with clients and business partners at multiple locations

J.D. or advanced degree in related field preferred

Company

Universal Destinations & Experiences

Universal Destinations & Experiences, a unit of Comcast NBCUniversal, offers guests around the world the most innovative, immersive and popular entertainment experiences.

Founded in 1968

Orlando, Florida, USA

10001+ employees