Ford Motor Company · 3 weeks ago
ServiceNow Platform Administrator
Allen Park, MI
Full-time
Hybrid
Senior Level
6+ years expFord Motor Company is shaping the future of mobility and enhancing the customer experience. They are seeking a seasoned ServiceNow Platform Administrator to manage enterprise-scale ServiceNow environments, ensuring optimal performance and alignment with business objectives.
AutomotiveAutonomous VehiclesManufacturingTransportation
Responsibilities
Platform Administration & Governance: Manage multiple ServiceNow instances (Production, Non-Production, Development) ensuring stability and compliance. Perform instance cloning, patching, upgrades, and maintain version alignment across environments. Implement platform best practices for performance, scalability, and security
Stakeholder Collaboration & Operations Management: Act as a primary liaison between IT teams, business stakeholders, and ServiceNow developers. Gather requirements, provide technical guidance, and ensure smooth delivery of platform enhancements. Manage day-to-day operations, including monitoring, troubleshooting, and incident resolution
ServiceNow Development & Configuration Support: Assist development teams with customizations, scripting, and configuration. Maintain core platform tables, data integrity, and schema changes
Integrations & Automation: Configure and maintain integrations with third-party systems using REST, SOAP, and MID Servers. Implement automation workflows and orchestration for operational efficiency
Upgrades & Continuous Improvement: Plan and execute ServiceNow upgrades with minimal disruption to business operations. Conduct impact analysis, regression testing, and post-upgrade validation
Compliance & Security: Ensure adherence to ITIL processes, governance standards, and security compliance. Manage access controls, roles, and permissions across instances
Documentation & Knowledge Management: Maintain comprehensive documentation for platform configurations, integrations, and operational procedures. Provide training and guidance to internal teams on platform best practices
Qualification
Required
6+ years of hands-on experience in ServiceNow platform administration for large-scale enterprise implementations
ServiceNow Certified System Administrator (CSA) – mandatory
Strong expertise in instance management, cloning, patching, and upgrades
Core platform tables and data management
Integration design and troubleshooting (REST, SOAP, APIs)
Proven experience in stakeholder collaboration and operations management
Familiarity with ITIL processes and enterprise governance standards
Ability to work in shifts if required for global support
Excellent communication and documentation skills
Preferred
Advanced ServiceNow certifications (Implementation Specialist, ITOM, ITSM)
Experience with CMDB, Discovery, Orchestration, and Performance Analytics
Knowledge of high availability, disaster recovery, and performance tuning strategies
Exposure to Agile methodologies and DevOps practices
Company
Ford Motor Company
We don't just make history -- we make the future.
10001+ employees
H1B Sponsorship
Ford Motor Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (980)
2024 (810)
2023 (662)
2022 (970)
2021 (630)
2020 (364)
Funding
Current Stage
Public CompanyTotal Funding
$16.23BKey Investors
US Department of EnergySoros Fund Management
2025-07-29Post Ipo Debt· $3B
2023-08-17Post Ipo Debt· $4B
2023-06-22Debt Financing· $9.2B
Leadership Team
James Farley
Chief Executive Officer
Efrat Barit
COO
Recent News
2026-01-09
Company data provided by crunchbase