Apply on Employer Site

American Residential Services · 3 weeks ago

HVAC Service Manager / Trainer / Leader

ARS/Rescue Rooter (Charleston)

Full-time

Onsite

Mid, Senior Level

$80K/yr - $90K/yr

5+ years exp

American Residential Services (ARS) is the largest provider of residential HVAC, Plumbing, and Electrical services in the U.S., employing over 7,000 professionals. The HVAC Service Manager will lead and manage the HVAC service team, ensuring efficient service delivery and high customer satisfaction while overseeing daily operations and training staff.

CommercialConsumerCustomer ServiceHeating Ventilation and Air Conditioning (HVAC)Home ServicesProfessional ServicesResidential

Responsibilities

Lead and manage the HVAC service team, including hiring, scheduling, training, performance management, and coaching

Oversee daily operations to ensure safe, efficient, and high-quality service delivery

Monitor labor costs, materials, equipment, and expenses to achieve budgeted margins and profits

Resolve customer issues and ensure top-tier customer satisfaction

Coordinate with dispatch to optimize technician selection and scheduling

Conduct job site inspections and monitor workmanship standards

Track departmental operations, inventory, tools, vehicles, and maintenance

Ensure compliance with safety regulations, company policies, and local codes

Provide ongoing on-the-job training and development for technicians

Lead weekly technician meetings and monitor key performance indicators (KPIs)

Qualification

HVAC service experienceGas piping knowledgeLeadership skillsHVAC code knowledgeCommunication skillsMath skillsComputer skillsPeople managementBudget management