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Euna Solutions · 6 days ago

Associate Customer Success Manager

United States

Full-time

Remote

Entry Level

1+ years exp

Euna Solutions is a leading provider of cloud-based software for public sector organizations. The Associate Customer Success Manager will support customers in the education sector, ensuring they achieve their desired outcomes and maximize the value of the Euna Special Education product by developing strategies and building strong relationships with stakeholders.

Computer Software

Responsibilities

The role of the Associate CSM will primarily serve the Scaled, Emerging, and Mid-Market customer segments

Develop a deep understanding of our Euna Special Education SaaS product and its use cases in the education sector

Communicate confidently with executives, project managers, business analysts, end users, and key stakeholders leading regular customer meetings

Build strong relationships with key stakeholders, identifying individual and organizational goals to deliver value at any communication touchpoint

Design and execute customer success plans to help customers achieve their desired outcomes and maximize the value they receive from our product

Conduct regular customer check-ins to monitor progress, identify issues, and address concerns

Collaborate with other Customer Success Managers and cross-functional teams, including sales, marketing, and product development, to ensure customers receive exceptional service

Analyze customer data and usage patterns to identify opportunities to upsell, cross-sell, or expand the scope of our product offering and communicate those findings to Account Management

Monitor customer health indicators and respond to potential risk factors for customer retention

Request, track, and respond to surveys, including NPS, CSAT, and implementation surveys

Attending and assisting with webinars and events, connecting with customers, and expanding our customer community

Qualification

Customer Success ManagementSaaS Product KnowledgeData AnalysisProject ManagementMicrosoft OfficeCommunication SkillsRelationship Building

Required

Bachelor's degree in business, communications, computer science, or related field (or Associate's degree and/or equivalent experience)

1 + year(s) of experience in customer success, customer service, customer support, or a related field

Proven track record of developing and implementing successful customer experience strategies

Some experience in project management, including the ability to manage multiple projects simultaneously

Proficient in Microsoft Office, and other relevant software applications

Any experience with Educational Software (like SpedTrack) is a plus

Benefits

Wellness days

Community Engagement Committee

Flexible workday

Benefits

Culture committee

Company

Euna Solutions

Euna Solutions® is a leading provider of purpose-built, cloud-based software that helps public sector and government organizations streamline procurement, budgeting, payments, grants management, and special education administration.

Founded in 2019

Sandy Springs, Georgia, US

501-1000 employees